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Companies House: Targets

Volume 710: debated on Monday 18 May 2009

Statement

My honourable friend the Parliamentary Under-Secretary for Economic and Business (Ian Pearson) has made the following Written Ministerial Statement.

I have set Companies House the following targets for the year 2009-10:

Customer

to achieve a score of more than 86 per cent in each quarterly Companies House customer satisfaction survey;

to achieve on average a monthly compliance rate for accounts submitted of 95.3 per cent;

to achieve an electronic filing target for accounts of 20 per cent;

to achieve an electronic filing target for other transactions of 67 per cent;

to ensure that 95 per cent of electronic documents can be accessed within 60 seconds by search customers from the Companies House Direct download area;

to resolve 97 per cent of all complaints within five days; and

the chief executive to reply within 10 days to all letters from Members of Parliament delegated to him to reply.

Process

to ensure that 95 per cent of electronic transactions received are available to view on the public record within 72 hours;

to ensure that 95 per cent of paper transactions received are available to view on the public record within eight days;

to ensure that 99.5 per cent of images placed on the Companies House image system are legible and complete; and

to ensure that Companies House Direct, WebCheck and WebFiling are available for 99 per cent of the time between the hours of 7 am and midnight.

People

to ensure that our average work days lost per person are no more than 10; and

to improve the operational energy efficiency rating of Companies House’s headquarters building by 10 per cent.

Finance

to achieve by 2010-11 a reduction, in real terms, of 15 per cent compared to 2007-08 in the operational monetary cost of the registry per company on the register (three-year target);

to achieve taking one year with another, a 3.5 per cent average rate of return based on the operating surplus expressed as a percentage of average net assets; and

to pay invoices within 10 days.