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Defence Support Group: Key Targets

Volume 711: debated on Wednesday 10 June 2009


My right honourable friend the Parliamentary Under-Secretary of State for Defence (Quentin Davies) has made the following Written Ministerial Statement.

The following key targets have been agreed with the chief executive of the Defence Support Group for the FY 2009-10.


KT1: Quality

Deliver an improved quality performance by achieving fewer than four attributable major customer concerns within the DSG’s air business and reducing upheld customer complaints within the land business by 5 per cent against the 2007-08 outturn. 

KT2: Financial Performance

To achieve at least a 3.5 per cent return on capital employed.

KT3: Business Transformation

Realise the benefits approved by the DSG Trading Fund Board in the DSG transformation plan.

KT4: Efficiency

Improve overall efficiency by at least 12 per cent against the baseline established for the DSG on formation.

KT5: Delivery

Meet delivery targets as agreed with the customer:

air business—to achieve 95 per cent of customer programmes; and

land business—to meet customer agreed targets for delivery schedules on critical programme lines (94 per cent September 2009, 94 per cent December 2009, 97 per cent March 2010) and land load tasks (92 per cent June 2009, 92 per cent September 2009, 92 per cent December 2009, 92 per cent March 2010).