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Rural Payments Agency: Performance Targets

Volume 712: debated on Thursday 16 July 2009


My right honourable friend the Secretary of State (Hilary Benn) has made the following Written Ministerial Statement.

Service Delivery Quality

To administer common agricultural policy and other schemes to meet the following requirements:

To have paid 75 per cent by value of valid single payment scheme 2009 claims by 31 January 2010 and 90 per cent by value of valid 2009 claims by 31 March 2010.

To process and pay at least 90 per cent of valid claims by volume for non-single payment scheme schemes within ministerial guidelines and 99 per cent within the set European Commission deadlines or in their absence within 60 days of receipt of the claim.

To record 98 per cent of notifications of births, deaths and movements of cattle on the cattle tracing system within 14 days of their receipt.

To make 98 per cent of rural development programme for England payments for Natural England and regional development agencies in accordance with agreed service level agreements.

To demonstrate a continued commitment to customers by achieving a minimum annual average customer satisfaction score of 7.0 out of 10.0, as measured through surveys of external customers, and by reducing the number of complaints received compared with 2008-09.

Value for public money

To demonstrate clear progress towards achieving the Treasury disallowance target of 2 per cent or less of fund value, for all CAP Schemes administered by the RPA.

To demonstrate a 9 per cent reduction from the 2008-09 year in the cost of administering the agency without compromising service delivery.

Capacity and capability

To demonstrate improved capacity and capability to meet targets and implement change.

Further details are given in the RPA Business Plan for 2009-10, copies of which will be placed in the Libraries of the House.