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Intellectual Property Office: Performance Targets

Volume 712: debated on Monday 20 July 2009


My right honourable friend the Minister for Higher Education and Intellectual Property (David Lammy) has made the following Statement.

I have tasked the Intellectual Property Office with managing and shaping an intellectual property system which encourages innovation and creativity, balances the needs of rights holders and the public, provides support to businesses on managing and exploiting their intellectual property, and stimulates economic growth.

I have set the Intellectual Property Office a broad range of targets for 2009-10 based on a balanced scorecard approach. These targets are:

Customers and Stakeholders

a substantive response to an allowable request for accelerated patent examination to be issued within two months of receipt in 90 per cent of searched applications;

give good customer service in processing patent applications in 95 per cent of quality assured cases;

issue 80 per cent of patent searches within four months of request;

the correct decision on registration will be made on at least 98.5 per cent of Trade Mark applications;

90 per cent of Trade Mark applications (to which no substantive objections have been raised or oppositions filed) to be registered within seven months;

95 per cent of correctly filed design applications to be registered within two months;

develop a cross-government international IP strategy which has been agreed by Whitehall ministerial or senior official group by February 2010;

the IPO Intelligence Hub will be seen by industry and enforcement agencies as the lead player in co-ordination and dissemination of IP crime-related intelligence;

industry and law enforcement agencies will give positive feedback on awareness raising and training activities;

to increase the understanding of British business and society about how to make the best use of the IP system, a third venue for the Science Museum exhibition will have been identified and agreement for an exhibition be in place by December 2009;

evaluation of the Science Museum exhibition will demonstrate positive impact and value for money and provide information for future outreach work;

extend our outreach to business through use of our online IP Health Check, and over 66 per cent of respondents will report it as useful; and

to demonstrate we deliver high quality services to our customers we will receive “good” or “satisfactory” ratings in at least 80 per cent of responses to customer surveys.

Finance and Resources

we will demonstrate we are able to maintain a sustainable trading fund by delivering a 4 per cent return on capital employed; and

deliver a 5 per cent cost efficiency with reference to 2008-09 cost outturn (excluding VER/VES scheme and Science Museum IP exhibition sponsorship one-off costs)

Internal Processes

complete 95 per cent of staff performance reviews (to ensure everyone understands how their work contributed to the 2008-09 corporate plan and how they will be expected to perform to enable delivery of the 4 pillars in 2009-10) signed off and returned to HR by 31 May 2009;

to reduce our impact on the environment, increase proportion of waste recycled to 60 per cent;

to reduce our impact on the environment reduce carbon emissions by 10 per cent compared to 2008-09 figures;

promote a healthy environment and reduce numbers of sick absence days per person to 7.0 days; and

to enable business effectiveness through reliable IT systems, achieve 99 per cent of the agreed monthly service levels for key IT systems.

Change and Development

positive feedback from participants of international Forum on the economic value of IP;

a plan will be agreed by SABIP and IPO for commissioning items of research;

two of these SABIP research projects to be completed and reports received;

contracts to be awarded on a further two of these SABIP research projects;

introduce new Trade Mark fees and services in October 2009 to maintain registration in the UK as an attractive option vis-à-vis registration at OHIM;

national and international stakeholders will report increased awareness of our work on copyright strategy;

ensure that the IPO has developed a co-ordinated strategy on mutual recognition and promote that strategy with key international partners. Gain agreement on mutual recognition with Japan by March 2010;

memorandums of understanding on work sharing signed with Korea and China in 2009; and

policy skills audit will be carried out and a targeted training and development programme devised by autumn 2009.