In 2005, a review of student finance delivery arrangements in England was carried out which took on board views from a wide range of stakeholders and customers. This was followed by independent appraisal and consultation with key stakeholders on the review recommendations. A key finding of the review was that, while some bad authorities were performing well, the level of service was variable. It was concluded that a step change could only be achieved by making a single organisation responsible for both the assessment and payment of HE students' grants and loans coupled with other process and technological improvements. That decision was announced in a Written Ministerial Statement on 3 July 2006.
The Student Loans Company (SLC) consulted a Targeted Support Stakeholder Panel about the design of processes for students with disabilities on 24 June 2008, 23 October 2008 and 8 June 2009, to scrutinise the SLC's plans, proposals and offer guidance and advice. Discussions at these meetings included an overview of the new student finance service and a summary of planned changes for 2009-10 academic cycle in addition to workshops focusing on key support requirements of targeted support applicants.
To ask Her Majesty's Government whether the Student Loans Company has met its corporate objective 3 “to provide a high quality service” in respect of the administration of the disabled students' allowance. [HL469]
To ask Her Majesty's Government whether the Student Loans Company has met its corporate objective 5 to deliver services “to budget, time and agreed quality standards” in respect of the administration of the disabled students' allowance. [HL470]
The corporate objectives referred to relate to performance measures set for the financial year 2008-09. Performance outturn is recorded in the Student Loans Company's (SLC) 2008-09 annual report, a copy of which is in the Libraries of both Houses and on SLC's website. Performance relating specifically to the administration of applications for disabled students' allowances cannot be separately identified.