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Railways: Passenger Compensation

Volume 717: debated on Monday 8 February 2010


Asked by

To ask Her Majesty's Government whether they plan to review the operation of delay/repay compensation to rail passengers with a view to facilitating the use of vouchers issued with internet and machine payments. [HL1822]

The operation of delay/repay compensation is a matter for the train operators that use this system.

When train operators introduce the new compensation system they are expected to do so in a way that enables passengers to utilise the vouchers issued using technology where appropriate.