To ask Her Majesty's Government further to the Written Answer by Lord West of Spithead on 24 February (HL2012), how many complaints received by the UK Border Agency concerning excessive force used by contractors in removing people from the United Kingdom have been upheld in each of the last five years; and what consequent action they took in respect of (a) companies, and (b) individuals. [HL2310]

Data on complaints are available from February 2008. Local records show that two complaints received by the UK Border Agency concerning alleged excessive force used by contractors in removing people from the United Kingdom were upheld in 2008, and two in 2009.

In three of the upheld complaints, the accreditation of the custody officers was revoked. In the fourth complaint, the recommendation was accepted to provide coaching to the officer concerned.