Reliability: Implement a programme of delivery actions that tackle unreliable journeys on the strategic road network

Reliability: The HA will deliver the 2010-11 components and impacts of the reliability delivery plan as agreed by the Secretary of State

Major Projects: Deliver to time and budget the programme of major schemes on the strategic road network.

Major Projects: For the programme of national schemes in the construction phase, maintain a programme level of 1.0^* against the cost performance index (CPI) and the schedule performance index (SPI). ^*(a programme–level variance of +0.1 or -0.05 against the CPI and the SPI would mean that the target would be deemed to be met)

Major Projects: For the programme of regional schemes in the construction phase, maintain a programme level of 1.0^* against the cost performance index (CPI) and the schedule performance index (SPI). *(a programme–level variance of +0.1 or -0.05 against the CPI and the SPI would mean that the target would be deemed to be met)

Major Projects: For the programme of national schemes in the development phase, achieve a milestone achievement index of 1.0

Safety: Deliver the Highways Agency’s agreed proportion of the national road casualty reduction target.

Road Safety: By the end of 2010 reduce by a third (ie to 2,244^*) the number of people killed or seriously injured on the core network compared with the 1994-98 average of 3,366. *To allow for expected year-on-year fluctuations in casualty levels, the HA will be deemed to have met the target if the reduction achieved is no more than 5% above the milestone target figures.

Maintenance: Maintain the strategic road network in a safe and reliable condition, and deliver value for money.

Maintenance (Condition Index): Maintain a road surface condition index of 100 ±1 within the renewal of roads budget

Maintenance (Cost & Efficiency): Deliver selected maintenance renewals^* costs at an average level below inflation by the end of 2010-11 when compared with 2009-10. ^*Excluding technology maintenance

Carbon: Contribute to national and international goals for a reduction in carbon dioxide emissions by lowering the Highways Agency’s emissions

Carbon: By the end of 2010-11, achieve a 3% reduction in our carbon^* emissions from our direct energy and fuel usage, our network energy, and our business travel, when compared with 2008-09, in line with the UK carbon reduction target. *Carbon Dioxide (CO₂) equivalent

Environment: Improve quality of life for transport users and non-transport users, and promote a healthy natural environment

Environment: Deliver the following in-year actions contained in the 2010-11 Environmental Action Plan

Air Quality: To complete studies examining a representative selection of air quality exceedences on the strategic road network, and to develop options for mitigating these problems.

Noise: Review and validation of first priority locations as shown in the Defra noise action plans enabling the development of prioritised improvement actions for 2011-12 and beyond.

Water Environment: Deliver six effective interventions at priority outfalls, priority soakaways and flooding hotspots and culverts.

Nature Conservation: Deliver 10 interventions to support protected species and enhance habitats in accordance with the HA Biodiversity Action Plan.

Customer Satisfaction: Deliver a high level of road user satisfaction

Customer Satisfaction: Improve road user satisfaction by at least 0.2 percentage points compared with the level achieved in 2009-10. Develop and agree a new customer satisfaction measure and target to be implemented for 2011-12.

Efficiency: Deliver the Highways Agency’s contribution to the Department for Transport’s efficiency target

Efficiency (Programme): Deliver cumulative efficiency improvements of £144 million by the end of 2010-11.

Efficiency (Administration): Deliver our programme within the allocated administration budget over the CSR07 period, which requires cumulative efficiency savings of 17.2% in real terms by the end of 2010-11