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Department for Work and Pensions: Public Body Targets

Volume 718: debated on Tuesday 30 March 2010


My honourable friend the Secretary of State for Work and Pensions (Yvette Cooper) has made the following Written Ministerial Statement.

I am today able to announce the annual performance targets in 2010-11 for the executive agencies of the Department for Work and Pensions and of our crown non-departmental public bodies—the Child Maintenance and Enforcement Commission and the Health and Safety Executive. The targets I have agreed are set out below.

Further information on the plans of the department, its executive agencies and crown non-departmental public bodies for 2010-11 is contained in their individual business plans which have been published today. Electronic copies have been deposited in the Library.

Jobcentre Plus’s 2010-11 targets are:

Target description

2010-11 Target Level

Job Outcome Target1

11.47 million

Interventions Delivery Target2


Employer Engagement Target3


Customer Service Target4


Fraud and Error5

To play a key role to prevent and detect overpayments and underpayments of benefit consistent with the Department’s aim to reduce total overpaid expenditure across all benefits to 1.8%, and underpaid expenditure to 0.7%, of total benefit expenditure by March 2011

By March 2011, to ensure that losses from fraud and error in working age Income Support and Jobseeker’s Allowance amounts to less than 4.2% of overall expenditure .

Average Actual Clearance Time

Jobseeker’s Allowance

11 days

Income Support

9 days

Employment and Support Allowance

14 days

The Pension, Disability and Carers Service targets for 2010-11 are:

Target description

2010-11 Target Level

Pension Credit: take-up of new claims

180,000 successful new Pension Credit applications6

Accuracy of decisions

Attendance Allowance 94%

Carers Allowance 98%

Disability Living Allowance 94%

Pension Credit new claims and changes of circumstance 94

%State Pension new claims and changes of circumstance 98%

Average processing time for new claims

Attendance Allowance within 16 days

Carers Allowance within 13 days

Disability Living Allowance within 37.7 days

Pension Credit (from the date evidence received) within 15 days

State Pension to clear 95% of new claims within 60 days

Reduce Fraud and Error in Pension Credit

3.9% by March 2011


At least 93% of calls to be answered first time with less than 1% receiving the engaged tone

The Child Maintenance and Enforcement Commission’s 2010-11 targets are:

Target description

2010-11 target level

Number of children benefiting from an arrangement made through the statutory schemes or a private arrangement after contact with the Child Maintenance Options service

950,000 children benefiting

Amount collected or arranged through the statutory maintenance scheme

£1.135 billion

Maintenance outcomes: the proportion of people with a statutory maintenance liability paying child maintenance


The Health and Safety Executive’s outcome targets consist of the 2008-11 Departmental Strategic Objective 3 indicators that reflect direction of travel and the 2000-2010 Revitalising Health and Safety numerical targets. The latter are:

Target description

2010-11 Target level7

Reduce the incidence rates of cases of work-related ill health from a June 2000 baseline

reduce by 22%

Reduce the incidence rate of fatalities and major injury accidents from a June 2000 baseline

reduce by 11%

1 Shared with the Employment Group who have responsibility for delivery of Employment Programmes.

2 An average of two elements: conducting 83% of Income Support lone parent work-focused reviews within 3 months of when they are due and 87% of JSA interviews within 6 weeks of when they are due.

3 Employers placing their vacancies with Jobcentre Plus to have a positive outcome.

4 Assessed against the Department’s Customer Charter service standards of ‘Right Treatment’, ‘Right Result’, ‘On Time’ and ‘Easy Access’.

5 Jobcentre Plus and the Department are jointly responsible for this target. Jobcentre Plus monitors an internal operational target designed to mitigate the risk of fraud and error entering the system.

6 The Agency will monitor data through the first part of the year and adjust the target level if necessary on the basis of actual volumes processed.

7 Extrapolated from the respective 20% and 10% target reductions for the original 2000-2010 Revitalising Health and Safety (RHS) period.