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National Measurement Office: Performance Targets

Volume 718: debated on Tuesday 30 March 2010


I have tasked the National Measurement Office to provide a measurement infrastructure which supports innovation, facilitates fair competition, promotes international trade and protects consumers, health and the environment.

I have set the National Measurement Office the following targets for 2010-11:

To increase efficiency by reducing by at least 3 per cent activities which are not directly linked to delivery or staff training;

To supply a customer-focused certification service by completing 93 per cent of applications in accordance with agreed customer requirements;

To provide a prompt calibration service that completes at least 95 per cent of jobs (including preparation of certificates) within 15 working days of acceptance of the work and also an average completion time of less than 10 working days;

To provide a legal metrology programme that completes 95 per cent of the scheduled milestones by their due dates;

To preserve the investment of public monies by ensuring that the ratio of spend on science programmes to legal programmes is at least as much as when the NMS unit transferred to NMO on 1 April 2009;

To provide a timely metering service by ensuring all meter examiner appointments, manufacturer authorisations/consents and modifications to meter approval and decisions, completes 92 per cent of jobs within five business days of receipt of all necessary documentation;

To manage the finances effectively by ensuring that the portfolio of metrology programmes is provided within 1 per cent of the allocated budget;

To manage the Teddington estate finances within 1% of the allocated budget; and

Chief executive to reply within 10 working days to all letters from MPs delegated to him to reply.