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Rural Payments Agency: Performance Targets

Volume 718: debated on Tuesday 30 March 2010


My right honourable friend the Secretary of State (Hilary Benn) has made the following Written Ministerial Statement.

I have set the Rural Payments Agency (RPA) the following performance targets for 2010/11.

Service delivery quality

To administer common agricultural policy and other schemes to meet the following requirements:

to have paid 85 per cent of customers by 31 December 2010 and 95 per cent by value of valid Single Payment Scheme 2010 scheme claims by 31 March 2011;

to record 98 per cent of notifications of births, deaths and movements of cattle on the cattle tracing system within 14 days of their receipt;

to make 98 per cent of Rural Development Programme for England payments for Natural England and regional development agencies in accordance with agreed service level agreements.

Customer impact

To demonstrate a continued commitment to customers by achieving a minimum annual average customer satisfaction score of 7.5 out of 10.0, as measured through surveys of external customers.

To increase electronic uptake of RPA services by receiving:

10,000 electronic applications for SPS 2010; and

85 per cent of CTS transactions via an electronic channel by the end of 2010-11.

Value for public money

To demonstrate clear progress towards achieving the Treasury disallowance target of 2 per cent or less of fund value for all CAP schemes administered by the RPA.

To achieve a 9.8 per cent efficiency saving in revenue budget by the end of the 2010-11 financial year by managing service delivery within indicative budget levels.

For the Single Payment Scheme, to achieve a cost per claim reduction of 15 per cent for processing costs.

Capacity and capability

To demonstrate improved capacity and capability to meet targets and implement change with particular focus on leadership, (core to RPA) data quality, financial performance and contributions in response to the Defra Review and the Public Accounts Committee.

Further details are given in the RPA business plan for 2010-11 and copies are available on its website.