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House of Commons Hansard
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Housing: Complaints
11 November 2009
Volume 499

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To ask the Secretary of State for Communities and Local Government how many complaints relating to (a) shared home ownership, (b) antisocial behaviour, (c) repairs, (d) social housing allocations, (e) occupancy rights and (f) estate services were received by the Housing Ombudsman in each of the last three years. [298318]

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[holding answer 9 November 2009]: The number of complaints relating to antisocial behaviour, repairs, social housing allocations, occupancy rights and estate services received by the Housing Ombudsman in each of the last three years was as follows:

2006-07

2007-08

2008-09

Antisocial behaviour

521

577

580

Repairs

897

1,025

1,122

Allocations

318

384

348

Occupancy rights

145

128

116

Estate services

115

128

774

These figures originate from the growing awareness of the role of the Housing Ombudsman, and from the impact of the TSA and their work on the National Conversation, highlighting the complaints procedures available for tenants. Recent research by the Ombudsman indicates that there is growing awareness that the Ombudsman exists (up from roughly 30-50 per cent. of tenants).

‘Estate services’ are a catch all category for those complaints not easily fitting the other categories—for example, around landlord failure to communicate effectively.

The Housing Ombudsman service does not record separately the number of cases involving shared ownership.