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Crimes of Violence

Volume 499: debated on Wednesday 11 November 2009

To ask the Secretary of State for Work and Pensions how many reported assaults of each type there were on staff of (a) her Department and (b) each of her Department's agencies in 2008-09. (298910)

[holding answer 9 November 2009]: The following table provides information on the number of reported assaults on staff in DWP and its agencies, for 2008-09. The only reported assaults were in the delivery businesses, shown in the following table. Numbers of incidents reported in PDCS reflects the nature of their businesses delivery, of which contact with the customer is mainly telephony based. The information is broken down into three types of assault: actual, attempted and verbal.

DWP by business

Actual

Attempted

Verbal

Total

Jobcentre Plus

294

896

12,188

13,378

Pensions, Disability & Carers Service

0

0

188

188

DWP Total

294

896

12,376

13,566