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House of Commons Hansard
Service Complaints Ombudsman Annual Report: MOD Response
19 October 2017
Volume 629
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The Ministry of Defence (MOD) formal response to the service complaints ombudsman’s (SCO) annual report for 2016 on the fairness, effectiveness and efficiency of the service complaints system has today been placed in the Library of the House.

The ombudsman’s report commented on the operation of the new service complaints system which was implemented on 1 January 2016 and the work of her office in 2016. The response sets out how the MOD proposes to address each of the ombudsman’s new recommendations.

The MOD values the strong independent oversight that the ombudsman brings to the new service complaints process, and remains committed to having a system in which our personnel can have confidence.