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House of Commons Hansard
Companies House Public Targets: 2018-19
27 March 2018
Volume 638
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My noble Friend the Parliamentary Under-Secretary of State for the Department of Business, Energy and Industrial Strategy (Lord Henley) has made the following statement:

I have set Companies House the following targets for the year 2018-19:

Public targets

Ensure our digital services are available 99.9% of the time.

Ensure no vacancy within the digital area remains unfilled for more than three months.

Provide a digital service for the filing of small full accounts.

Achieve a digital take-up rate of 40% for filings for voluntary dissolution.

Ensure that 97% of companies have an up-to-date confirmation statement.

Respond to 95% of complaints about information on people with Significant Control (PSC) within 10 days.

Achieve a customer satisfaction rate of 88%.

Reduce the cost of our business activities by 3.5%.