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Intellectual Property Office: Performance Targets

Volume 639: debated on Monday 23 April 2018

As an executive agency and trading fund of the Department for Business, Energy and Industrial Strategy, the Intellectual Property Office sets targets which are agreed by Ministers and laid before Parliament. For 2018-19 its targets are:

At least 85% of our customers will rate us 8-10 or higher in overall satisfaction.

We will have prepared the systems supporting our trade-marks and designs services for the UK’s exit from the EU and the implementation of the EU trade mark directive.

We will offer faster handling of patent applications, by providing an examination report with a search report when both are requested at the application date, and meeting at least 90% of requests for an accelerated two-month turnaround for search, publication and examination.

We will ensure that all of the Intellectual Property Office’s Statutory Instruments relating to EU exit are drafted and ready for laying as required by the legislative authorities.

Sixty per cent of the businesses we reach and survey confirm that they have made an informed decision on their IP.

We will deliver our part of the creative industries sector deal and alongside industry develop appropriate voluntary measures targeting: online market places, social media and digital advertising.

We will develop and launch ‘The Deal’, clarifying the mutual expectations between IPO and its employees.

We will externally validate and benchmark our provision for the mental health of our people.

We will demonstrate an efficiency gain of at least 3.5%.