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House of Commons Hansard
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Oral Answers to Questions
21 May 2018
Volume 641

Work and Pensions

The Secretary of State was asked—

Universal Credit: 2017 Budget Changes

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1. What steps she is taking to implement the 2017 Budget changes to universal credit. [905434]

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I would like to start by thanking my hon. Friend for his support in securing the Budget changes. We have increased advances, so claimants can receive up to 100% of their entitlement within days of a claim. We have removed waiting days, so the time to the first full payment is reduced, and we have given claimants an additional two weeks of housing benefit to provide extra support when they transition to universal credit.

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I campaigned hard for those changes, along with Members on both sides of the House, and I am delighted that the Government listened and delivered. Does the Secretary of State have any information or feedback on how those changes are helping claimants on the ground?

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People are moving on to universal credit now with a smoother transition. When on universal credit, they are getting into work quicker, staying in work longer and looking for more opportunities in work. They are also getting more personalised support through the claimant commitment, which is helping them whether they are in debt or need IT support. This is about developing universal credit to respond to people’s needs.

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The modest changes in the Budget were welcome, but I wonder whether the Secretary of State has seen the recent research showing that food bank demand is growing much faster in areas where universal credit has been fully rolled out than it is elsewhere. Does she have substantial proposals to solve the very serious problems with this new benefit?

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They were not modest changes; they were quite significant changes, made after listening to what people said on the ground and meeting various action groups on the ground to see what was needed. We listened and we changed, and that is why we have done a very slow roll-out. I meet some of the poverty action groups across the country on a weekly basis to ask what else can be done. All have welcomed the changes we have put in place and the record number of people we have now got into employment, but of course where we need to give debt support or advances, we will continue to do so.

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With universal credit being fully rolled out in Erewash, can my right hon. Friend state how universal credit can impact the claimant count numbers and what can be done to explain like for like?

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My hon. Friend asks a pertinent question. Employment is going up and unemployment is going down, which is reflected in the numbers, but because this is a brand new benefit that takes on people in work and people out of work, we are seeing the number of people claiming double. We are now giving support and career progression to people in work, so we will see the claimant count increase and, in some areas, double.

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Increased debt, job insecurity, rising stress, housing insecurity and unpredictability of income are all highlighted by Gingerbread as issues raised by single parents in receipt of universal credit, and it states that the Government need to go further. How does the Secretary of State plan to address those problems and the estimated 165,000 single parents of pre-school-age children who are highlighted by Gingerbread’s report as being at risk of poverty and debt from new universal credit conditionality?

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As it is a brand new benefit, we are providing extra childcare support, which is needed by people with children and lone parents. We are also giving tailored support. The claimant commitment and the one-to-one relationship that people have with their work coach is about really understanding the needs of the individual. That is what we are doing to help people to get into a job, get a career and fulfil their job ambitions.

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The Department for Work and Pensions has been forced recently to reveal that a fifth of universal credit claims are being turned down because claimants are not managing to negotiate the complex application process, meaning that thousands of people are falling out of the system. Claims must be made and managed online, even though, according to an OECD study, 40% of unemployed adults in England have low basic skills. Meanwhile, one in 10 jobcentres are being closed, removing face-to-face support from communities, and the Government are speeding up the roll-out of the full service yet again. What action are the Government taking to identify the factors leading to such a high level of failure?

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Obviously, this benefit is not failing. That is why we are seeing extra support and why we are seeing record numbers of people in employment and record low unemployment. However, the hon. Lady is right to talk about the low IT skills that people have. Part of the universal support we are giving is to educate and to enable people because the IT skills they need to claim a benefit are the same IT skills they need to get a job and to get cheaper deals online. That is what we are providing. Again, if they are in debt, we are providing that personalised support. As we close some of the jobcentres, most important is the outreach work that we do. As we seek to help more people and some of the most difficult to help into work, we are doing outreach work through the flexible support fund.

Child Tax Credits and Universal Credit: Two-child Limit

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2. What estimate she has made of the number of families affected by the two-child limit for child tax credits and universal credit since April 2017. [905435]

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The aim of the two-child limit is to strike the right balance between support for claimants and fairness to taxpayers who support themselves solely through work. The policy has been in effect only since April 2017 and statistics relating to its implementation will be published in due course.

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The High Court recently found that the ordering restriction on the two-child limit for children in kinship care was unlawful. When are the Government going to introduce regulations to make sure that the law is in line with the Court judgment?

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We welcome the High Court ruling, which showed that the policy is lawful. However, the hon. Lady is absolutely right: in terms of kinship carers, we are going to be making those changes. This will have to come about through regulations in Parliament and we will bring those forward shortly. I would point out that, as the Secretary of State made clear in her written statement, we will be making changes to include not just those in kinship arrangements, but children who are adopted and would otherwise be in local authority care.

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Does my hon. Friend agree that it is completely right that in our country someone should be able to have as many children as they want as long as they can support them, but it should not be that the taxpayer has to subsidise them?

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As I said in response to the hon. Member for Blaydon (Liz Twist), the aim of this policy is to strike the right balance between support for claimants and fairness to taxpayers, but of course we do have exceptions in place, quite rightly.

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When the Government came up with their two-child policy, did they seek any guidance or advice from China about its one-child policy?

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I will just report that we have exceptions in place and of course this policy is ultimately about being fair both to claimants and to taxpayers.

Youth Employment

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3. What recent assessment the Government have made of trends in youth employment. [905436]

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Youth employment has risen by 150,000 since 2010 and now stands at 3.86 million. The UK has the third highest youth employment in the G7 and the proportion of all 16 to 24-year-olds in work or full-time education now stands at 85%.

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Youth unemployment has fallen by 43% since 2010. Will the Secretary of State join me in welcoming the work in Moray during Meaningful May, when 93 students have taken part in work placements, taking the total for this year to 330? Will she praise the 186 employers who have facilitated these projects and explain what further the Department is doing to get more young people into work?

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I will indeed welcome the work that is being done in Moray not only by all the work coaches and the businesses there, but by my hon. Friend, who does so much in his local area. On top of that, Scotland has a different system in place, with the youth obligation traineeships supporting work experience, supporting sector-based work academies through Skills Development Scotland, and supporting and getting people excited about going into a job—excited about what they can do and what they can offer Scotland and the world.

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Will the Secretary of State commit to raising the minimum wage for young people so that they are not subject to lower rates of pay, and to enacting a real living wage, as Labour will, so that this Government’s promise of making work pay is not an empty one?

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Obviously, the hon. Lady will know that we have increased the living wage so that the lowest-paid workers have had the fastest wage increase in 20 years. That is what we are doing. What we will do—we are keeping this under constant review—is give support to young people. First and foremost, there are the apprenticeships, the traineeships, the work experience and the education we can give them, all of which are at record highs.

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15. The all-party parliamentary group for youth employment, together with some other APPGs, are hearing evidence as to how the hospitality industry can help to boost employment for young people, as well as be a career option. Once the report is written, will the Secretary of State, or perhaps one of her Ministers, accept an invitation to hear from the group? [905449]

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I thank my hon. Friend for the work he does on the APPG. I know how important youth employment rates are to him and the group. It will either be me or one of my colleagues—perhaps we will all be there at the APPG once the work has been completed. We are putting the right building blocks in place for young people. It is about education. It is about that work experience. Many young people have never had work experience, so they do not have the soft skills. That is what we are trying to put in place and we would be delighted to go to the APPG.

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The Tory party launched yet another policy group this morning. Is it not about time that these groups were given some serious work about how we really tackle youth unemployment, how we get more kids into real apprenticeships, and how we tackle child poverty, which is not going down?

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I might not have said it enough today, so I will put it on the record again: youth unemployment is down 43% since 2010. The number of children not in education, employment or training is down 370,000 since 2010. That is what we are doing. We are providing the building blocks to support young people and to get them into a job, living independently. That is what a Conservative Government does—watch and learn!

Universal Credit: Household Debt

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4. What assessment her Department has made of recent trends in the average level of household debt of people receiving universal credit. [905437]

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The Government have taken a number of steps to prevent problem debt, such as capping payday lending costs. We also have interest-free advances within universal credit, and a system of priority deductions to help claimants who are in arrears.

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A recent Trussell Trust survey found that 70% of respondents were in debt as a result of the initial universal credit wait and more than half had experienced problems with their housing linked to debts and arrears. Advance payments simply stack up more debt, and food banks in areas where universal credit has been fully rolled out for more than a year have seen an average increase in need of 52%. The Secretary of State has it within her power to make further changes to universal credit to stop this avoidable hardship and distress now. Why will she not do so?

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As the hon. Lady will know, a report that was published last year by the National Federation of ALMOs found that more than three quarters of tenants who started claiming universal credit were already in rent arrears. Other research shows that after four months on universal credit the number of claimants in arrears fell by a third. The key point is to make sure that we get help to individuals and that is precisely what the budget changes the Secretary of State has outlined do.

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Could the Minister confirm whether, under universal credit, claimants are more likely to be in work within six months than they were under jobseeker’s allowance?

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Yes, I can absolutely confirm that under universal credit claimants can get into work faster and stay in work longer than under the legacy system.

Universal Credit: Private Rented Sector Evictions

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5. What assessment she has made of the effect of the roll-out of universal credit on the number of evictions in the private rented sector. [905438]

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Housing benefit has been paid direct to tenants since 2008. Universal credit replicates that so we would not expect to see a change in landlord behaviour.

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I am very disappointed with that answer because, having had meetings with a number of residents associations and landlords, I already know that the private sector is fairly loth to let houses to people on housing benefit. The same applies to universal credit, the reason being that the payment goes direct to the tenant. I urge the Government to at least have a default, if both sides agree, for the payments to be made to the landlord.

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It is deeply disappointing when Members of this House trade their principles for perceived political advantage, as the hon. Gentleman seems to have done on universal credit, having of course previously been a strong supporter of the coalition Government’s reforms. He knows full well that direct payments to landlords are available. I have myself met the two most prominent residential landlord organisations very recently and, if he looked at the data, he would see that the proportion of working-age recipients of housing benefit and universal credit in the private rented sector seeking support has not really changed over the past 10 years.

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It is reported that the Law Centres Network says cases are now common in which eviction proceedings come to court after the Department for Work and Pensions has failed to pay rent directly to the landlords of universal credit claimants, even though it says on a claimant’s journal account that a direct rent payment has been made. What action is DWP taking to address this issue as a matter of urgency?

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As the hon. Lady will know, we have taken significant action to try to improve the situation upfront, not least by providing an additional two weeks of housing benefit for people transitioning to universal credit. People can receive a 100% advance and help with budgeting support, and of course a direct payment is available if landlord or tenant require it.

PIP: Back-payments

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6. What progress her Department has made on processing back-payments for personal independence payment claims. [905439]

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We understand the urgency of this matter and we remain on track to begin making the first payments in the summer. The exercise to identify claimants affected by the MH judgment will start as soon as we have made the changes to the guidance needed to implement the judgment. We are engaging with stakeholders to update the guidance and once guidance has been finalised I will further update the House.

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Four months without even an update to Members of Parliament does not sound like the matter is being treated urgently by the Government. In January, when the Government were dragged here by an urgent question to give a statement on the court case they lost, the Secretary of State assured the House that, if I wanted to contact her to arrange a meeting to discuss a particular constituency case, her door was open and she would meet me. Six weeks after I wrote to ask for such a meeting, I got a letter back from a junior Minister saying the Secretary of State was not available to meet me. Will she apologise for breaking the promise she made to me and will she apologise on behalf of my constituents, and the constituents of other Members, who still do not know what the Government are doing to sort out this mess?

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We have updated the House regularly. I published a list of frequently asked questions and placed it in the House of Commons Library on 28 March. I wrote to the hon. Gentleman on 17 April again offering a meeting and I have yet to hear a response. My door remains open and we are getting on with great urgency to begin the repayments as soon as possible.

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From a PIP application being made to when an award is paid, what is the mode, the mean and the median waiting time?

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I thank my right hon. Friend for his question. I cannot answer with regards to the mode, the mean and the median, but I can tell him that the average waiting time at the moment is 12 weeks. We have worked very hard to bring down the waiting time so that people can get the support they need as soon as possible.

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As PIP is the entrance to mobility allowance, will the Government join the Treasury Committee and the Work and Pensions Committee in asking for a full National Audit Office inquiry into what is ostensibly a really good benefit?

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First, I would like to wish the right hon. Gentleman a very speedy recovery. I can see clearly that he has had an injury and I am sure I speak on behalf of all Members when I say that I hope he makes a very speedy recovery. We of course agree that it is really important that the NAO gets on with its work, but the Secretary of State will update the House shortly on progress.

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Will my hon. Friend confirm that this very important exercise regarding PIP payments is not likely to require any new face-to-face assessments?

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I thank my hon. Friend for that question. I can absolutely assure him that there will be no need for new face-to-face appointments or assessments.

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I have been helping identical twins who have the same genetic condition, which involves learning disabilities and associated health problems. Both were assessed for PIP at different times by different assessors. One was granted PIP and one was rejected. The case has now been resolved, but can the Minister not see that the system is totally unfit for purpose and needs overhauling?

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The very fact that the hon. Lady says the case has been resolved shows that the system is working. It is very important that we make the right decision first time. I have set in place a whole series of improvements to PIP. We have followed the advice given to us by the independent review of PIP and are working at pace to make the necessary changes.

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As a result of the incorrect guidance produced by Independent Assessment Services, formerly Atos, in relation to daily living activity 6—help with dressing—will the Minister tell the House how she proposes to estimate the number of claimants who have been incorrectly assessed for PIP, and to identify the claimants affected, provide a correct assessment and pay all the arrears due?

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I thank the hon. Lady for her question—we had a meeting last week where we discussed this case. The matter was brought to the Department’s attention by the Royal National Institute of Blind People in March. We have looked into the case and are absolutely assured that this is a one-off situation, but it is very important to me that we learn the lessons of how this happened. We are meeting the RNIB on Wednesday to see what further action we can take.

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But does the Minister not accept that the wording of the correspondence that was produced by Independent Assessment Services—sent to her by a number of voluntary organisations, including the RNIB—suggests that the guidance has potentially been widely circulated among assessors, and that for contracted assessors to produce independent guidance on social security law without the Department’s knowledge suggests a serious problem with contract management?

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I do not accept the premise of the hon. Lady’s questions. We are very clear that the personal independence payment assessment guide, which is published by the DWP and is on gov.uk, is the guidance that must be used by health professionals. The particular case was investigated and we have made sure that the procedures are in place to ensure that this does not happen again.

Young Disabled People: Help into Work

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7. What steps the Government are taking to help young disabled people into work. [905440]

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I want to make it absolutely clear to the House that I want us all to be as ambitious for disabled young people as we are for all young people, enabling them to fulfil their potential. We have a range of programmes to support the journey to work, including the young persons supported work experience programme, tri-work supported work experience and supported internships and apprenticeships.

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I am very grateful to the Minister for that answer. Apprenticeships have proved to be a huge success story in Corby and east Northamptonshire, so what steps are the Department taking to help to encourage young disabled people to take up those opportunities and ensure that they are accessible to all?

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My hon. Friend is a doughty champion for his constituents and it is great to see the number of people with learning difficulties or a disability starting an apprenticeship—it rose to 22,100 this year, 150 of whom are from Corby, which was a rise of 40 people on the year before. We want more employers to offer apprenticeships for disabled youngsters. The Department for Education has made adjustments to the maths and English standards and Access to Work is available.

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Would the Minister care to explain to my disabled constituent how new claim rules for Access to Work justify requiring confidential contracts of and employment information about the disabled person’s personal assistant, and how do those square with the general data protection regulation?

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The hon. Lady raises a very specific case. Of course, I will be very pleased to look into that, but let us be clear: Access to Work is providing invaluable support. It is enabling many more people with disabilities to play their full part in our society, including work. We have recently made a number of changes that have been widely welcomed.

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When I ask young disabled people, “If you were the Minister, what would be your No. 1 priority?”, the answer is always to have an opportunity to work and, for some, to run their own business. The NESTA innovative technology fund was one of the most exciting ways to support disabled entrepreneurs, through prize money and matching them up with mentors. Will the Minister do all that she can to help to reinstate this important opportunity?

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I absolutely agree with my hon. Friend that we should be as ambitious for disabled people as we are for anyone else, and that includes enabling them to set up their own business. He raises a particularly important scheme, but there have been other innovations through the employment allowance and the support that is available through Access to Work. Indeed, Microsoft has just launched a fantastic new fund of £25 million to help with assistive technology and people setting up businesses.

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What assessment has the Department made of the impact of the abolition of the independent living fund on disabled young people?

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As the hon. Gentleman knows, responsibility for the independent living fund was given to local authorities, which are very well placed to join up services in their communities to the benefit of all disabled people, including young disabled people.

Social Mobility

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8. What steps her Department is taking to improve social mobility. [905441]

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The Department for Work and Pensions plays a vital role in social mobility, including by helping people to enter the labour market or to progress in work and earnings. The number of people in employment across the country is at a record 32.34 million, and that includes historically under-represented groups, among them disabled people. As a consequence, we have reduced the number of children living in workless households by 600,000.

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Training opportunities are vital to boosting social mobility, because they help to get people into work. What is the Secretary of State doing to work with recruitment agencies, such as Prime Appointments in Witham, to enable more people to get into work, especially those in part-time work or on universal credit?

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My right hon. Friend is living proof of social mobility—her family came here from Uganda, started a newsagents and expanded their business—and is right to ask: how can we get people into a job, and how can we help with recruitment and apprenticeships? I am working with the Recruitment and Employment Confederation to look at those opportunities and also with the Secretary of State for Education—that is where responsibility for apprenticeships is held, but we will do all we can to support my right hon. Friend.

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In Stoke-on-Trent, one of the best ways of achieving social mobility is through our wonderful further education system, so will the Secretary of State please impress upon her colleagues at the Department for Education that properly funded further education, whether that be sixth-form colleges or other establishments, is needed and that they must make sure it is provided?

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I will send the hon. Gentleman’s message to the Department for Education, but in this Department we do as much as we can, whether through traineeships or sector-based work academies, to support young people. It is about choice: do they want a job, an apprenticeship or further education?

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Helping more carers to get into work and stay in work would certainly boost social mobility in the UK. I am grateful to the Secretary of State for coming to Shipley to visit Carers’ Resource. What progress has been made on developing a kitemark for employers to help more carers get into work and stay in work?

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My hon. Friend raises a very good point: how do we best support carers, who do a vital job to support other people? When I visited his constituency and Carers’ Resource and met some of its carers, they told me they wanted a kitemark—they wanted to know which was a good business, who they could work for, who was deploying best practice. The Department of Health and Social Care is working on this with Carers UK, but we are also starting a new group between Departments, and I encourage Carers’ Resource to take part.

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One of the hardest-to-reach groups of children are those living in kinship care with chaotic family relationships: one moment they might be with their real parents, the next they might be being looked after. What discussions is the Secretary of State having with the children’s Minister to make sure they do not slip through the net?

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The hon. Lady is right about kinship care and to ask how we can support kinship carers and those children, which is why I was pleased to be able to say that through tax credits we would be maintaining our vital support for kinship carers. I am more than happy to speak to other Ministers to ensure we give those children and families the best support we can.

Universal Credit: Victims of Domestic Violence

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9. What assessment her Department has made of the effect of the introduction of universal credit on the ability of victims of domestic violence to claim benefits. [905442]

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Universal Credit continues to support victims of domestic violence to claim benefits through a range of measures. These include special provisions for temporary accommodation and same-day advances. Work coaches will also signpost domestic violence victims to expert third-party support.

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I am grateful for the Minister’s response, but the Government have still not committed to assessing the operation of split payments or collecting data. Will they commit to looking at specific areas of new universal credit roll-out, such as Leigh, which has also been highlighted as a hotspot by the local police, to ensure that we are adequately safeguarding victims?

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Obviously we take domestic violence enormously seriously at the Department, and we certainly believe that we should play our part in detecting and seeking to combat it. We will keep the position under review. As we have said, we remain open-minded on the issue of split payments. If the Scottish Government proceed with their wish to introduce them, we will note what progress is made, and will review the issue in due course

Automatic Enrolment: Cheadle

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10. What progress is being made on automatic enrolment for employees in Cheadle constituency. [905443]

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Automatic enrolment is a cross-party success story, with more than 9.6 million workers enrolled in pensions saving and more than 1.2 million employers meeting their duties. Approximately 9,000 eligible jobholders have been automatically enrolled in my hon. Friend’s constituency, with 1,600 employers meeting their duties and supporting them.

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Typically, the young are a difficult demographic to encourage to save early, as retirement seems a distant milestone to them. What steps is the Minister taking to encourage more people entering the workforce to stay in their workplace schemes to ensure that they have steady incomes when they retire?

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My hon. Friend is right, and younger people agree with that. When NOW: Pensions carried out research, it found that only 4% of its 22 to 29-year-old members opted out. Our “Automatic enrolment review 2017” set out our plans to make saving the norm by lowering the age of automatic enrolment from 22 to 18. When an employee pays in, the employer pays in as well, and the Government pay in the tax relief.

Private Pensions: Windsor

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11. What progress is being made on increasing private pension provision in Windsor constituency. [905444]

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Private pensions have been transformed by automatic enrolment, which is a social reform of which all Members should be proud. It involves behavioural economics and nudge theory. In my hon. Friend’s constituency, 30,000 eligible jobholders have been automatically enrolled and 2,310 employers have done their duties.

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I am delighted with the Government’s progress in helping people to save for retirement, particularly through lifetime ISAs and workplace pensions. Does my hon. Friend agree that, given the open banking initiative and the pensions dashboard, the FinTech industry can help to nudge people to save more and create greater competition in the private pensions sector?

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The pensions industry can and should make the most of the opportunity presented by FinTech. We believe that if it is to succeed, it will be vital for industry and Government to collaborate in the development of the pensions dashboard. As others countries have shown, pensions dashboards are a fantastic way of giving people access to pension information in a clear and simple form, bringing together an individual’s savings in a single place online.

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rose—

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Well, the question was about Windsor, but the answer was broad and expansive in its scope. The hon. Member for Horsham (Jeremy Quin)—as befits a former constituency chairman of mine—is a keen young fellow, and I think that we should hear from him.

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Young? You flatter me, Mr Speaker. I already had my excuse: I was going to say that we were all taking a close interest in the Windsor constituency at present. My particular interest, in relation to Windsor pensioners, is in the fact that they are being held back by a lack of knowledge about their pension provision. Does my hon. Friend agree that a properly constituted pensions dashboard would encourage pensioners to take their own fate in their hands, and would encourage accountability?

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It is true that Windsor is the centre of the universe, and we should all congratulate Prince Harry and Meghan on their marriage at the weekend. It is also true that Windsor, and all parts of the United Kingdom, will benefit from the pensions dashboard. The internet has transformed travel, insurance and other businesses when they have gone online, and we believe that when the pensions industry comes out of the Victorian age and goes online, there will be great progress for everyone.

Attendance Allowance: Eligibility Criteria

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12. What assessment she has made of the appropriateness of the eligibility criteria for attendance allowance. [905445]

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Attendance allowance is available to those aged over 65, and entitlement is based on the ongoing need for frequent personal care and attention, or supervision, to ensure personal safety. The Government believe that the current long-standing qualifying rules for the allowance are working well. It is a popular benefit. Nearly 1.5 million people are currently receiving it, including 2,000 in the hon. Gentleman’s constituency.

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Before Christmas, I raised with the Prime Minister the case of Mr Walker from Great Harwood, in my constituency. Mr Walker was a fit and able pensioner until, at the age of 69, he was run over by a drunk driver. He is now quadriplegic, paralysed from the neck down. He and his wife are struggling, and their Ford Fiesta is of no use whatsoever. He has been released from hospital, and he is not being given the help that he needs. Why is a previously fit and healthy 69-year-old man not entitled to the disability help that he needs—such as a Motability car—because of his age?

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The hon. Gentleman recounts the truly tragic case of his constituent, and of course he will be able to apply for attendance allowance, but that is not the only support available. Clearly he will need support from the NHS and adult social care, where a range of support is available, and attendance allowance can be used on Motability aids as well.

PIP Assessors: Mental Health Awareness

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13. What mental health awareness training her Department provides for personal independence payment assessors. [905446]

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Assessment providers write and deliver training for health professionals; this includes how to identify the impact of mental health conditions on claimants. We require providers to have mental health function champions who are available to provide advice and support. They must have at least two years’ full post-registration clinical experience in the management of the relevant conditions.

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I suggest the Minister goes back and sees how that works in practice. A constituent came to see me recently about their personal independence payment assessment; they were asked during the course of the assessment why they thought their previous suicide attempts had not been successful. Does the Minister share my disgust at that cruel, inhumane and disgusting way of asking questions?

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From the way the hon. Gentleman has presented that, of course I would unequivocally agree that it was totally unacceptable. The assessors are not given a script, and we expect them to treat everybody with utter respect and dignity.

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On Friday I attended a simulated work capability assessment in Chelmsford and it was very helpful. What progress is my hon. Friend making to ensure that all assessments for employment and support allowance and PIP can be more regularly recorded so that those with mental health and other concerns have greater transparency?

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I am pleased that my hon. Friend took the opportunity to visit her assessment centre; I am always happy to arrange these meetings so that hon. Members can see at first hand what is usually a very professional, very compassionate assessment. But of course we want to go further and make sure that every assessment is a good assessment, and recording is definitely part of our plans for improvement.

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Some 75% of claimants in Wales who appealed against decisions to reduce or stop PIP were successful; that is 8,000 people in Wales who have needlessly worried about having payments stopped. The Prime Minister and the Secretary of State for Wales were unavailable to comment on this at the Welsh Conservative conference on Friday, but can the Minister tell the House when the Government are going to get a grip on this situation?

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Some 3.1 million PIP decisions have been made, and 9% of them have been appealed and 4% of those have been overturned. I am absolutely determined to make sure that we make the right decision every time; we should get it right the first time, and we have put in place a whole series of actions to make sure that that is the case.

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The Secretary of State accepted that there was a failure of assessment of people with mental health conditions and said that this would be remedied, but we have been told by our job centre that guidance has not changed, and a young man who is suffering from appalling post-traumatic stress disorder in my constituency is still being treated as if he does not qualify. When will guidance actually change? We are still producing more injustices.

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As I said in answer to an earlier question, we insist and make sure that the healthcare professionals undertaking the assessments are appropriately trained and have the right expertise, and the guidance is kept under constant review to make sure we get it right first time.

Pension Schemes: Fees and Charges

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14. What recent assessment she has made of trends in the level of fees and charges applied by asset managers to the investments made by defined contribution and defined benefit pension schemes. [905447]

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The Government recognise that customers need value for money, but lowest cost does not always mean best value. By working with the Financial Conduct Authority, we believe price transparency for trustees can drive effective competition and allow asset managers who can add value to thrive.

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The Minister will recall my earlier question to him on 9 October last year, but is it not the case that all essentially private pension schemes, defined benefit or not, incur costs and uncertainties that significantly reduce benefits to savers, and the only way to minimise such costs is to establish a universal full-blown defined contributions and defined benefits state earnings-related pension scheme for all?

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The hon. Gentleman will be aware that the Financial Conduct Authority published the final rules in September 2017, and that independent governance committees on personal workplace pensions have had rules in force since January. On his discrete point, surely auto-enrolment, with 9.6 million people in this country signed up to it, and the enhanced state pension, which stands at over £1,250 more than in 2010, are the answers to his question.

Disabled People: Financial Support

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16. What financial support is available for disabled people who incur costs relating to their condition which welfare payments are not designed to meet. [905450]

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There is a wide range of financial support available to disabled people who incur extra costs relating to their condition which welfare payments are not designed to meet. These include: Access to Work, disabled students allowances, disabled facilities grants, the disabled person’s bus pass and railcard, and VAT relief on certain items, goods and services.

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I should like to thank the Government for instituting the bursary scheme for disabled parliamentary candidates; that is good news. On another matter, Scope, the charity supporting disabled people, has found that disabled people have £108,000 less in savings and assets, yet when they go to hospital—not out of choice, but because they have to—Scope finds that something like 50% of hospitals are still charging disabled people to park their cars. Will my hon. Friend lobby the Department of Health and Social Care to remove those charges and scrap hospital parking charges for all disabled people?

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I am pleased to accept my right hon. Friend’s welcome for that good news; it is important that people seeking election should be supported in doing so. I am really pleased to announce today that we have created a new inter-ministerial working group to bring the full force of the Government behind ensuring that every disabled person in our country has the ability to reach their full potential. It is by working across Government that we will tackle issues such as the one that he has just raised.

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21. One of the benefits, or non-benefits, that is available is the crisis loan. My constituent, Mr Hayward, has been told by the Minister’s Department that he owes £1,500 in crisis loans taken out 13 years ago. There is just one small problem with that: he did not take out those loans. The Department cannot provide any paperwork to prove that he did so. How can anyone have any faith in anything that happens at the DWP? [905456]

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I appreciate the hon. Lady bringing up that really important case. We will take it away and get back to her.

Topical Questions

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T1. If she will make a statement on her departmental responsibilities. [905459]

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Further to our discussions in this House regarding Motability and my promise to seek a National Audit Office inquiry into it, I am pleased to announce that agreement has been reached and that the NAO will begin its inquiry into Motability.

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I have a young constituent who has PKU, a rare inherited disorder that requires a strict diet and treatment for life. She had been in receipt of the disability living allowance, but now that she has turned 16, she has scored zero in every personal independence payment category. Will the Minister meet my constituent and me so that we can iron out this clear case of “the computer says no”?

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I would be absolutely delighted to meet the hon. Lady and to go through this constituency case with her.

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T4. Where are we on the transfer of welfare powers to the Scottish National party Government? Whose court is the ball in? [905462]

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We always aim to work constructively with the Scottish Government. Fair Start Scotland is a recent scheme that we are supporting proactively. My hon. Friend makes a point about changes. Introducing changes such as automatic split payments is a complex policy area, and we are having a detailed dialogue with the Scottish Government. There are currently many issues for the Scottish Government to resolve.

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Of course, balls in court are always preferable to balls out of court. I am sure that that is a point with which the hon. Member for Stirling (Stephen Kerr) will be well familiar.

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The Secretary of State has said that the pensions regulator had concerns about Carillion pension scheme deficits in 2014 but failed to act. The Government went on letting contracts to Carillion, despite repeated profit warnings, and failed to act. Do the Government recognise that the consequences of their failure to act include the biggest-ever hit on the Pension Protection Fund—£800 million—and many thousands of pensioners losing out on their pensions?

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It was a Labour Government who created the Pensions Regulator in 2004, and I think we can all agree that there are lessons to be learned from Carillion and other recent high-profile cases. However, there are two options. We either try to discredit an organisation and run it down or—this is my choice—support the regulator, give it the further powers that we set out in detail in the defined benefit pension schemes White Paper and stress that the vast majority of employers do right by their employees.

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The DB White Paper proposes criminal charges for directors who neglect their duties. Would Carillion’s directors go to jail under the proposed changes to the law? If not, why not?

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I look forward to working with the hon. Gentleman as we steer the DB White Paper into legislation, but the legislation is looking at the future—it is not necessarily retrospective.

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T6. Universal credit is scheduled to be introduced in Crawley on 6 June. What support will be offered to my constituents who will be affected? [905464]

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Ahead of the roll-out, my hon. Friend’s local jobcentre will speak to local partners, such as the local authority and Citizens Advice, to ensure that claimants are supported as they come on to universal credit. My officials and I will host an induction session tomorrow for all colleagues who have UC rolling out in their area in the near future, so I hope that he will join us.

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Being able to walk 20 metres is an essential part of the PIP assessment process, yet Ministers have told me in written answers that they do not have a policy for their assessment centres to have parking within 20 metres, nor do they know which centres have such a facility. Indeed, the centre that I visited recently had double yellow lines outside. Given that not everyone has access to a home assessment, what would the Minister say to somebody who turns up for an assessment and cannot walk to the door?

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That is not only totally unacceptable, but absolutely unnecessary. When people are invited to come along for their assessment, there is an opportunity to talk about their mobility needs to ensure that the centre is totally accessible for them. Each centre must comply with the equality responsibilities under the Equality Act 2010, and people are also offered home visits.

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T7. Will my right hon. Friend confirm that the record levels of employment that this Government have delivered in office have predominantly involved full-time and higher-skilled roles? [905465]

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I can confirm that. Since 2010, three quarters of the growth in employment has been in full-time roles, nearly 70% of employment has come from high-skilled work and, in the north-west, 227,000 more people are in work and unemployment has fallen by 141,000.

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T2. People with progressive conditions are meant to be exempt from ESA reassessments, although my constituent Glenn, who has multiple sclerosis, has one coming up, but they will not be exempt from a PIP reassessment. Will the Minister commit to removing that cruel and unnecessary burden on people living with progressive conditions? [905460]

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We have worked closely with a range of stakeholders, including the Multiple Sclerosis Society, to develop a series of severe conditions criteria, which mean that people will not be asked for face-to-face reassessments. Wherever possible, we will make decisions based on the paper-based evidence that is provided. We are also working carefully to ensure that those same criteria are applied to PIP assessments.

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T9. With 1,000 more people in jobs in Harlow than in 2010, and with 5,000 more apprentices over the same time, will my hon. Friend congratulate Harlow College and Harlow’s jobcentre? [905467]

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I of course congratulate Harlow College, but I also thank my right hon. Friend for the enormous amount of work that he does to promote employment both here and in his constituency.

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T3. Recently, two constituents with serious and deteriorating cerebral palsy both scored zero points on their PIP assessments. Both require round-the-clock care, but both were forced to appeal the decisions. Is it acceptable that people with serious and deteriorating disabilities are being forced to go through the courts to get the support that they deserve? [905461]

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It is well worth pointing out that the vast majority of people go through the process and get the support they need, and many more people are receiving higher-level support under PIP than under disability living allowance. However, when I hear of cases such as that, something has clearly gone amiss, so I will be happy to meet the hon. Gentleman.

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T10. What action are the Government taking to make sure that parents cannot hide earnings from their child maintenance payment calculations? [905468]

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The Child Maintenance Service is working hard to improve its recovery efforts and will be increasing the number of individuals assigned to the financial investigations unit. The Child Maintenance Service is working much more closely with Her Majesty’s Revenue and Customs to make sure that we have as full a picture as possible of people’s earnings and to ensure that people take responsibility for their children.

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Dupuytren’s contracture, or miner’s claw, as it is commonly known, is a progressive condition that causes the fingers gradually to curl up, occasionally requiring amputation. It is a very common disease among former miners, and the Industrial Injuries Advisory Council has made it clear to the DWP that there is a link between the use of percussive tools and miner’s claw. Why has the Secretary of State chosen to ignore that expert advice, and will she explain why the condition has not been added to the industrial injuries disablement benefit list of conditions?

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I am working very closely with the independent advisory board, which advises on which conditions should go on to the list for which people can receive severe disability payments. My meetings with the board are ongoing.

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A small number of my constituents do not have the digital skills or the equipment to be able to process their universal credit online. What is the Department doing to help them?

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Ninety-nine per cent. of universal credit claims are made online, and those who need support to gain basic digital skills are offered digital support as part of our universal support offering.

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T5. My 20-year-old constituent Lucy has severe autism and learning disabilities. She has been told that she must attend a medical assessment to transition from employment and support allowance to universal credit. Medical advice says such an assessment will cause unnecessary stress and anxiety, but that advice has been ignored by the DWP. Will the Minister commit to reducing this burden on the most vulnerable in society? [905463]

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When people apply to go on to universal credit their existing ESA remains in place, so it might be that Lucy was coming up for her regular periodic assessment. It is really important to us that people get the right support but, of course, I will happily meet the hon. Lady to look into this case.

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A number of my constituents have reported difficulty with the Child Maintenance Service on issues such as undeclared income and missing payments. What is being done to ensure that complaints about the CMS are dealt with in a timely manner?

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It is typical of my hon. Friend that the welfare of children in his constituency should be uppermost in his mind. As I said previously, we are putting significant extra resources into the financial investigations unit and into making sure we are able to track down as much of the income as possible of parents who should be paying for their children. I am pleased to tell my hon. Friend that I recently instituted monthly meetings with the Child Maintenance Service to ensure that it lives up to the high standards of customer service that we expect.

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T8. This morning I was contacted on behalf of a constituent who has an inoperable tumour on her spine all the way down to her pelvis, leaving her unable to walk and compounded by arthritis and severe depression. Her ESA has been suspended, her housing benefit has been suspended and she is now threatened with the possibility of eviction. Can the Minister help me make sure my constituent is protected? Can she also help me understand why so many disabled people feel they are living in a hostile environment? [905466]

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Of course I would be more than happy to meet the hon. Lady urgently, because she raises a terrible case. [Interruption.] Let us remember that the vast majority of people claiming ESA or PIP get a really good service and get the benefits to which they are entitled.

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According to The Guardian on Saturday, a report shows that the share of employees who are officially classified as low paid has fallen to 18%, the lowest level since 1982. Does that not show the Conservative party is the party of getting more people into work and ensuring they remain in work? What will the Government do to ensure that that continues?

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My hon. Friend the Member for Angus (Kirstene Hair), who does so much for her constituents, is spot on. The report was published by the Resolution Foundation. Over the past eight years, we have got a record number of people into work—we have got 3.24 million more people into work. That was step one. Step two was increasing the pay of the lowest paid, which we have done. Step three has to be about career progression and moving up the ladder, and that is what we will now be doing.

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Atos staff are being asked to squeeze extra assessments into their working day, and one constituent had her assessment cancelled several times because the assessors were ill. The two things are clearly linked, so how will the Minister change the system to ensure that staff are not made ill by the job and people like my constituent can get their cash?

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I thank the hon. Lady for her question. As part of the contract process, we ask healthcare professionals to make sure that they provide a high-quality service. Officials at the Department for Work and Pensions monitor those contracts carefully. We do not ask for extra appointments to be squeezed in.

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A recent report by the Select Committee on Work and Pensions showed that there are massive gains to be made by deploying assistive technology to help people with disabilities into work. What are the Minister and her Department doing to extend this technology to people who need it?

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I welcome my hon. Friend’s question. I am pleased that we have got more than 600,000 people with disabilities into work in the past four years, and assistive technology plays an incredibly important part in that. I have recently announced changes to the tech fund in the Access to Work programme, removing barriers so that people have access to assistive technology, and there is much more that we want to do.

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The loss of the protected places scheme is likely to have a devastating impact on disabled workers, particularly in my constituency, where Royal Strathclyde Blindcraft Industries employs 250 people, half of whom have a registered disability. What has the Minister done to assess the impact this move will have on disabled workers?

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I am glad the hon. Gentleman asked that question, because this was totally misreported in The Times today; we are not going to close down any organisation at all that is supporting disabled people into work. I have been in ongoing discussions with the sector to make sure not only that we have the existing scheme, but that it is enhanced and mainstreamed into a new, improved programme.

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May I ask the relevant Minister whether I have got this clear, because I thought that this understanding was given to Parliament: where someone appeals against the loss of their personal independence payment, their Motability car will not be taken away from them until the decision is made by the independent tribunal? Have I got that right?

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I thank my hon. Friend for his question. If somebody has appealed their PIP decision, they can keep their car.

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Unemployment in my constituency now stands at 7.1%, which represents an increase of 1,200 on this time last year. What is the Department doing to support people into decent, well-paid and secure employment?

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As the hon. Gentleman knows, we have record levels of employment across the country. There are more than 800,000 vacancies in the economy and help is available at jobcentres, with one-to-one personalised support.

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Will the Minister consider changing how budgeting loans are administered, as they currently do not take into account personal debt and so, ironically, can make budgeting harder?

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Budgeting loans are indeed available, but under universal credit we also have budgeting advances. If my hon. Friend has any specific cases she wishes to raise, I would be happy to talk to her about them.

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Constituents who cannot afford a driving licence or a passport cannot do an initial online verification of their universal credit claim, meaning that they have to wait up to two weeks in order to be seen for a personal appointment. That is driving people to see loan sharks in some cases, so will the Minister look at it?

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I will look at it, but if the hon. Lady would come forward with specific cases, that would make it easier.

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Between 2010 and 2017, the basic state pension rate rose by £1,250. What will the Minister do to ensure that pensioners in my constituency continue to be protected and looked after by this Government?

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My hon. Friend is right to say that the state pension has been enhanced and increased; the new state pension has gone up to £164-plus. There is fantastically good news on auto-enrolment in her constituency, and I will write to her with the specific details.

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My constituent was called back early for a PIP assessment, which made no reference to the fact that he has an inoperable brain tumour, which has led to his having intractable epilepsy and Parkinson’s disease. Can the Minister explain why he was recalled for an assessment?

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I am sure the whole House will appreciate that without looking at the details of the hon. Gentleman’s constituent’s case, it is impossible to do that. As I have explained, the process is designed to treat people with compassion, accurately looking at the medical evidence that it is presented, alongside their assessment of their conditions.

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My hon. Friend the pensions Minister is doing a lot of work on auto-enrolment for the self-employed. Has he looked specifically at the so-called worker category, in which a person might do their self-employed work for one large firm that could, with willing and regulatory help, roll them into its employee scheme?

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I would be delighted to take up that specific example and will definitely take it forward. I remind my hon. Friend that 12,000 people have been auto-enrolled in his constituency.

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The latest quarterly figures show that in Coventry, 81% of PIP, 76% of ESA, 83% of income support and 100% of jobseeker’s allowance appeals heard by Her Majesty’s Courts and Tribunals Service were decided in favour of the appellant. Does the Minister accept that the high proportion of successful appeals highlights the flawed nature of the DWP’s decision-making processes?

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It is really important to put all those numbers in context. Let us be absolutely clear: we want to make sure that we make the right decision the first time and we are working really hard to make sure that that is the case. We have recently recruited 150 presenting officers, who now work in the courts, providing invaluable feedback so that we can improve the situation.

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I recently had the privilege of attending a Disability Confident event in Ayrshire. What more can the Government do to encourage or incentivise employers to invest in disabled young talent?

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I am grateful to my hon. Friend for leading a Disability Confident event. Disability Confident is growing from strength to strength. The most recent numbers show that more than 6,500 employers have signed up. Of the largest companies in the country, more than a quarter of the workforce is covered. Each year, we see more people with disabilities go into work. We are utterly determined to close the disability employment gap and get a million more people with disabilities into work.

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Finally, I call Ms Angela Eagle.

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My constituent of working age suffered two strokes and has now been diagnosed as suffering from vascular dementia. He has been found to be fit for work, even though he has major problems with his short-term memory. He will have to appeal the decision and faces a wait of up to 30 weeks before he gets any kind of hearing or has his benefit restored. How can this possibly be a system that is working or acceptable?

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I would of course be more than happy to meet the hon. Lady to go through the specifics of that case.

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On a point of order, Mr Speaker.

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The hon. Gentleman wishes to raise a point of order that flows from his question, and therefore exceptionally I will take it now.

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Earlier, in response to my question, the Under-Secretary of State for Work and Pensions, the hon. Member for North West Hampshire (Kit Malthouse) indicated that I said one thing during the coalition and another thing post-coalition on the issue of rent payments to private landlords. The Under-Secretary was not a Member of Parliament at that time, so he will not know that I am on the record, both as a member of the Work and Pensions Committee and with the then Secretary of State, as having consistently opposed throughout the coalition the idea of paying direct payments to tenants and not to private sector landlords.

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I am extraordinarily grateful to the hon. Gentleman for his perspicacity in raising the point of order, and for his courtesy in giving me advance notice of the gravamen of it. If everybody in the Chamber was not previously conscious of the particular stance taken on this matter by the hon. Gentleman over a sustained period, they all are now. I do not cavil at the hon. Gentleman, but in fairness to the Minister—this is why I think no response is required—my sense of the subject was that the Minister’s critique was collective, rather than applying exclusively or in particular to the hon. Gentleman. I hope that that reassures him. He can reassure the good people of Eastbourne that he has volunteered his views with force and alacrity, and they are on the record.