Cookies: We use cookies to give you the best possible experience on our site. By continuing to use the site you agree to our use of cookies. Find out more
House of Commons Hansard
x
Universal Credit: Claimant Satisfaction
02 July 2018
Volume 644
The edit just sent has not been saved. The following error was returned:
This content has already been edited and is awaiting review.

9. What assessment her Department has made of rates of universal credit claimant satisfaction. [906164]

The edit just sent has not been saved. The following error was returned:
This content has already been edited and is awaiting review.

Some 83% universal credit claimants are satisfied with the service. The claimant survey shows that the majority of people find interactions with their work coach, both online and in person, to be helpful and that the online journal is easy to use.

The edit just sent has not been saved. The following error was returned:
This content has already been edited and is awaiting review.

With universal credit due to be rolled out in Clacton later this month, will my right hon. Friend reassure me that, with recent changes to the system, my residents will get a better service?

The edit just sent has not been saved. The following error was returned:
This content has already been edited and is awaiting review.

I want to recognise all the hard work that my hon. Friend does in his constituency. Yes, his constituents will get a better service now that we have added those changes. However, he does not have to take my words for it. Chloe, a lone parent, said: “Universal credit is easier than the old system, and it has helped me to get a job. It is simpler, as I do not have to keep putting my wage slips in. I can actually vary my wages and get paid automatically.”

The edit just sent has not been saved. The following error was returned:
This content has already been edited and is awaiting review.

Has the Secretary of State looked into the level of satisfaction of people on the autism spectrum and of those facing similar challenges? Her Department’s offices around the country are very autism-unfriendly and difficult places for people on the autism spectrum to approach. When will her Department have a policy for autistic people?

The edit just sent has not been saved. The following error was returned:
This content has already been edited and is awaiting review.

I share the hon. Gentleman’s concern for young people, or anybody, with autism. This is something that we, as a country, have to get right, as we are seeing a rising number of people with autism. Both sides of the House work very closely on this, whether it is my hon. Friend the Minister for Disabled People, Health and Work or Opposition Members.

The edit just sent has not been saved. The following error was returned:
This content has already been edited and is awaiting review.
The edit just sent has not been saved. The following error was returned:
This content has already been edited and is awaiting review.

I think we must have a dose of Swayne.

The edit just sent has not been saved. The following error was returned:
This content has already been edited and is awaiting review.

What is the impact on housing association tenants?

The edit just sent has not been saved. The following error was returned:
This content has already been edited and is awaiting review.

My right hon. Friend asks a rather open question but we have a landlord portal for housing association tenants. If people need their payments done automatically, they can have just that—if that is what he is referring to.

The edit just sent has not been saved. The following error was returned:
This content has already been edited and is awaiting review.

Well, the Secretary of State had a stab at it, and we are extremely grateful to her for doing so.