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House of Commons Hansard
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Benefits System: Claimants’ Needs
15 October 2018
Volume 647
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10. What steps the Government are taking to ensure that the benefits system is able to meet the changing needs of claimants. [907045]

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This Government are delivering the biggest changes to the welfare system since its inception, creating flexibility to adapt to changing working patterns and offering personalised support.

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I thank the Minister for his response. An increasing number of people in my constituency are self-employed and setting up their own businesses. Will the Minister outline what universal credit is doing to support people who are setting up their own businesses?

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I thank my hon. Friend, who is a real champion of the self-employed community, and I am proudly a former business owner myself. Universal credit is far more flexible to adapt to changing circumstances, particularly for those who are starting up on their career of owning their business.

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21. Under the managed migration plans, are there any proposals for vulnerable people—particularly those with a mental health issue or a learning difficulty—to be guaranteed face-to-face and telephone support, as opposed to just online support? [907056]

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Yes, absolutely. This is an important point, and that is why we have improved the training for all work coaches to identify as quickly as possible those who need that additional support. It is a really important and key part of UC.