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House of Commons Hansard
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Green Deal Scheme
07 January 2019
Volume 652

The petition of residents of Kilmarnock and Loudoun,

Declares that the Government backed Green Deal Scheme has affected petitioners as we have suffered a detriment both to our finances, our private and family lives; further that many vulnerable residents have invested their life savings in good faith, and others have accrued up to £17,000 in debt to pay for the work that was carried out; and further that in many cases the installer did not apply for building warrants and as a result we are unable to sell our properties or have the assurance that they are safe to live in, or can be insured.

The petitioners therefore urge the House of Commons to ensure that the Government will compensate and protect people who have found themselves suffering a detriment because of the Government backed scheme, and take steps to ensure that this cannot happen in the future.

And the petitioners remain, etc.—[Presented by Alan Brown, Official Report, 23 October 2018; Vol. 648, c. 246 .]

[P002271]

The petition of the residents of North Ayrshire and Arran,

Declares that the Government backed Green Deal Scheme has affected petitioners as we have suffered a detriment both to our finances, our private and family lives; further that many vulnerable residents have invested their life savings in good faith, and others have accrued up to £17,000 in debt to pay for the work that was carried out; and further that in many cases the installer did not apply for building warrants and as a result we are unable to sell our properties or have the assurance that they are safe to live in, or can be insured.

The petitioners therefore urge the House of Commons to ensure that the Government will compensate and protect people who have found themselves suffering a detriment because of the Government backed Scheme, and take steps to ensure that this cannot happen in the future.

And the petitioners remain, etc.—[Presented by Patricia Gibson, Official Report, 23 October 2018; Vol. 648, c. 245.]

[P002272]

The petition of residents of residents of Linlithgow and East Falkirk,

Declares that the Government backed Green Deal Scheme has affected petitioners as we have suffered a detriment both to our finances, our private and family lives; further that many vulnerable residents have invested their life savings in good faith, and others have accrued up to £17,000 in debt to pay for the work that was carried out; and further that in many cases the installer did not apply for building warrants and as a result we are unable to sell our properties or have the assurance that they are safe to live in, or can be insured.

The petitioners therefore urge the House of Commons to ensure that the Government will compensate and protect people who have found themselves suffering a detriment because of the Government backed scheme, and take steps to ensure that this cannot happen in the future.

And the petitioners remain, etc.—[Presented by Martyn Day, Official Report, 11 December 2018; Vol. 651, c. 253.]

[P002304]

Observations from the Minister for Energy and Clean Growth (Claire Perry):

Consumers can obtain appropriate redress where they have suffered detriment under the Green Deal. A process for handling complaints was established under the Green Deal Framework (Disclosure, Acknowledgment, Redress etc.) Regulations 2012. The consumer makes a complaint to their Green Deal Provider, the company responsible for the work undertaken. Where this is not resolved satisfactorily, the consumer may approach the Green Deal Ombudsman or the Financial Ombudsman Service, depending on the nature of the complaint. Their decision is binding on the Green Deal Provider.

Where the consumer remains unsatisfied with the redress offered through those channels, or if the Provider is in liquidation, they may refer their complaint to the Secretary of State for Business, Energy and Industrial Strategy for consideration. Where the Secretary of State is satisfied there has been a breach of the regulations, he may impose the sanction of reduction or cancellation of the Green Deal loan. This is the full extent of the Secretary of State’s powers to provide redress to consumers in relation to the Green Deal.

For one particular Green Deal Provider, that has dissolved, additional arrangements have been made whereby complainants can approach the Green Deal Finance Company who are able to make offers of loan cancellation or reduction where the complaint is accepted and there is evidence of substantive loss.

The Government are undertaking a fundamental review of the Green Deal. We published a Call for Evidence in October last year and a summary of responses this summer. We are now considering the next steps to develop policy proposals and will continue considering what changes could be made to the Framework.