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Outsourced Contracts

Volume 671: debated on Monday 3 February 2020

7. What recent assessment he has made of the quality of service provided under contracts outsourced by his Department. (900542)

The Ministry of Defence regularly scrutinises the quality of service provided by all contractors. It is good commercial practice to routinely monitor performance against contract targets and we will not hesitate to take appropriate action when quality standards are not met.

I am not sure that that is happening. Latest figures show that the Army is currently more than 10% under strength and that the full-time trade-trained strength is well below the Government’s stated target. It beggars belief that Capita still holds the recruitment contract. Despite what the Minister says, have the Government just given up trying to hold them to account, or will they actually sack them?

Since resetting their relationship in 2018, the Army and Capita have worked on improving all aspects of the recruiting pipeline. Halfway through the recruiting year, two thirds of the Army’s regular soldier requirement have either started training or are due to do so.