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House of Commons Hansard
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13 July 2020
Volume 678

Veterans: Covid-19 Support

The following is an extract from Defence questions on Monday 6 July 2020.

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The Minister said that the veterans’ gateway app would put veterans’ care in the palm of every veteran in the country. Can he tell us how many people have downloaded and used this app in its first two months?

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I have not formally launched the veterans’ gateway app at the moment. We are going through a process of working with users and so on to make it more user-friendly. That is an ambition of mine: to put veterans’ care in the palm of every single veteran in this country. We will have a formal launch and I would be delighted if the hon. Gentleman came with me to that launch. We can then look at the figures together and perhaps work on getting the app into more people’s pockets as we go.

[Official Report, 6 July 2020, Vol. 678, c. 650.]

Letter of correction from the Minister for Defence People and Veterans, the hon. Member for Plymouth, Moor View (Johnny Mercer):

An error has been identified in the response I gave to the hon. Member for Stockport (Navendu Mishra).

The correct response should have been:

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I launched the veterans’ gateway app on 1 May. We are going through a process of working with users and so on to make it more user-friendly. That is an ambition of mine: to put veterans’ care in the palm of every single veteran in this country. We will have a formal event and I would be delighted if the hon. Gentleman came with me to that event. We can then look at the figures together and perhaps work on getting the app into more people’s pockets as we go.

The following is an extract from Defence questions on Monday 6 July 2020.

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The Minister said that the veterans’ gateway app will put veterans’ care in the palm of every veteran in the country. Will he tell us what estimate his Department has made of the number of veterans who do not have a smartphone and what his Department is doing to reach them?

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It is a completely fair point that many of our veterans are of an age group who will not be digitally able to access this app. The app was never designed to be something that is all encompassing. It is simply another measure in the suite of options that we are offering to veterans in this country to make sure that this is the best country in the world in which to be an armed forces veteran. There is a whole host of other ways of looking after our veterans, such as breakfast clubs that we all get involved in. When this app does come out, I will be looking at ways to make it even more user-friendly, particularly to our older veterans, to whom we owe such a great debt.

[Official Report, 6 July 2020, Vol. 678, c. 651.]

Letter of correction from the Minister for Defence People and Veterans, the hon. Member for Plymouth, Moor View (Johnny Mercer):

An error has been identified in the response I gave to the hon. Member for Wirral West (Margaret Greenwood).

The correct response should have been:

The edit just sent has not been saved. The following error was returned:
This content has already been edited and is awaiting review.

It is a completely fair point that many of our veterans are of an age group who will not be digitally able to access this app. The app was never designed to be something that is all encompassing. It is simply another measure in the suite of options that we are offering to veterans in this country to make sure that this is the best country in the world in which to be an armed forces veteran. There is a whole host of other ways of looking after our veterans, such as breakfast clubs that we all get involved in. Before the app launched we did extensive testing to ensure it was user-friendly, particularly to our older veterans, to whom we owe such a great debt.