The Department for Work and Pensions has announced today, on gov.uk, the outcome of the future support offer grant competition. The link to the announcement can be found at:
Citizens Advice, in partnership with Citizens Advice Scotland, were successful and will deliver independent support from April 2022 following a further £21.3 million investment. The provision will continue to cover England, Scotland and Wales for 12 months, and ensures that free confidential and impartial support is available to help people make a new universal credit claim and manage their claim, up to receiving their first correct payment.
The future support offer name, used during the competition to indicate that DWP was looking for future provision, will revert to Help to Claim. The decision to retain the name reflects the fact that Help to Claim is a recognisable brand, both to people who will be using the support and to the staff who will be providing that support.
Since April 2019, Help to Claim has supported over half a million people, with nine in 10 people rating their overall experience as good or very good and would recommend it to friends and family.
From April 2022, the support will be provided through telephony and digital channels. For those individuals who are unable to access support via these channels, they will be able to go to their local jobcentre, where jobcentre staff will identify the right support to meet their needs. This support is already in place and available to those individuals who choose to seek support from the Department directly in making a claim to universal credit.
The Department is committed to providing the best possible support for all our claimants, including the most vulnerable in society, in both making and maintaining their claim.