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Service Complaints Ombudsman Annual Report 2022: Formal Response

Volume 737: debated on Thursday 14 September 2023

I am pleased to place in the Library of the House today the MOD’s formal response to the Service Complaints Ombudsman for the Armed Force’s annual report for 2022 on the fairness, effectiveness and efficiency of the service complaints system.

The ombudsman’s report assessed the service complaints system and the work of her office in 2022. The response sets out the MOD’s comments and approach to each of the ombudsman’s recommendations and includes a summary of our position on recommendations that remain open from previous annual reports.

The MOD values the strong independent oversight that the ombudsman brings to the service complaints system and remains committed to having a system in which our personnel can have confidence.

Attachments can be viewed online at: