Central Office of Information The Parliamentary Secretary, Cabinet Office (Mr. Pat McFadden) I have set the Central Office of Information the following targets for 2006-07. Financial: To break even, taking one year with another. Efficiency: To achieve a 2.5 per cent. reduction in the unit costs of output. Quality: Customer satisfaction index score of 8.25 (out of 10) 96 per cent. scores of 6 or more 62 per cent. response rate.