HM Revenue and Customs Contact Centres

Mr. Iain Wright
To ask the Chancellor of the Exchequer whether Revenue and Customs (HMRC) contact centres undertake work on behalf of private companies; whether HMRC receives financial incentives for the volume of calls processed (a) from his Department and (b) private companies; and if he will make a statement.

John Healey
HMRC contact centres undertake no work on behalf of private companies nor does HMRC receive any financial incentives for the volume of calls processed.