Framework Document for the Service Personnel and Veterans Agency 2007

The Parliamentary Under-Secretary of State for Defence (Derek Twigg)
The Service Personnel and Veterans Agency (SPVA) has been formed from a merger between the former Armed Forces Personnel Administration Agency (AFPAA) and the Veterans Agency (VA). The formal launch of the SPVA on 1 April 2007 is marked by the placing in Parliament of the Framework Document 2007.

The Framework Document sets out the roles, responsibilities and required outputs for the agency. Its primary objectives will provide customers with an assurance that SPVA will focus on providing essential services such as pay and pensions to the Armed Forces and Veterans communities, and that SPVA will be committed to provide excellent customer service and increased efficiency.