Departmental Telephone Services Mr. Rob Wilson To ask the Secretary of State for the Home Department how many non-geographic telephone numbers are in use by her Department and its agencies; and how much revenue her Department and its agencies generated through the use of non-geographic telephone numbers in each year in which such numbers have been in use. Mr. Byrne [holding answer 7 February 2008]: There are currently 43 non-geographic numbers being used by the Home Office and its agencies. The following table outlines these numbers and their purpose. Information about the revenue generated by each of these lines is not held centrally and as such it is not possible to answer this aspect of the question within the time and cost limits of the PQ process. ------------------------------------------------------------------------------------------------------------------------ |Number |Purpose |Type | ------------------------------------------------------------------------------------------------------------------------ |0870 521 0410|Passport advice line |Phone | ------------------------------------------------------------------------------------------------------------------------ |0870 240 8090|Passport advice line (Text Phone Service) |Minicon| ------------------------------------------------------------------------------------------------------------------------ |0870 243 4477|Passport enquiries for High Street Partners |Phone | ------------------------------------------------------------------------------------------------------------------------ |0870 243 1902|Passport Complaints |Phone | ------------------------------------------------------------------------------------------------------------------------ |0845 121 0046|Authentication by Interview (ABI) Booking Line |Phone | ------------------------------------------------------------------------------------------------------------------------ |0845 603 7788|GRO Certificate Services |Phone | ------------------------------------------------------------------------------------------------------------------------ |0870 1251256 |Siemens Business Services Query Letters |Phone | ------------------------------------------------------------------------------------------------------------------------ |0870 909 0778|Criminal Records Bureau Disclosure dispute line |Phone | ------------------------------------------------------------------------------------------------------------------------ |0870 909 0844|Criminal Records Bureau Disclosure application line |Phone | ------------------------------------------------------------------------------------------------------------------------ |0870 909 0223|Criminal Records Bureau Welsh Language Line |Phone | ------------------------------------------------------------------------------------------------------------------------ |0870 909 0344|Criminal Records Bureau |Minicon| ------------------------------------------------------------------------------------------------------------------------ |0870 909 0811|Criminal Records Bureau General Inquiries |Phone | ------------------------------------------------------------------------------------------------------------------------ |0870 909 0822|Criminal Records Bureau Registration Information Line |Phone | ------------------------------------------------------------------------------------------------------------------------ |0870 241 4680|Home Office's mailing house, Prolog |Phone | ------------------------------------------------------------------------------------------------------------------------ |0870 241 4786|Home Office's mailing house, Prolog |Fax | ------------------------------------------------------------------------------------------------------------------------ |0870 220 2000|TOGETHER (advice line for practitioners on tackling antisocial behaviour). |Phone | ------------------------------------------------------------------------------------------------------------------------ |0870 336 9031|Contact Private Office to Jacqui Smith |Fax | ------------------------------------------------------------------------------------------------------------------------ |0870 336 9032|Contact Private Office to Lord West |Fax | ------------------------------------------------------------------------------------------------------------------------ |0870 336 9033|Contact Private Office to Vernon Coaker |Fax | ------------------------------------------------------------------------------------------------------------------------ |0870 336 9034|Contact Private Office to Liam Byrne |Fax | ------------------------------------------------------------------------------------------------------------------------ |0870 336 9035|Contact Private Office to Tony McNulty |Fax | ------------------------------------------------------------------------------------------------------------------------ |0870 336 9036|Contact Private Office to Meg Hillier |Fax | ------------------------------------------------------------------------------------------------------------------------ |0870 336 9048|Contact Parliamentary Team |Fax | ------------------------------------------------------------------------------------------------------------------------ |0870 336 9045|Contact Ministers' Special Advisers |Fax | ------------------------------------------------------------------------------------------------------------------------ |0870 336 9041|Contact Private Office Management Support Unit |Fax | ------------------------------------------------------------------------------------------------------------------------ |0870 336 9037|Contact Permanent Secretary's Office |Fax | ------------------------------------------------------------------------------------------------------------------------ |0845 0106677 |UKBA Employers' Helpline |Phone | ------------------------------------------------------------------------------------------------------------------------ |0845 039 8002|PROSPECTS helpline |Phone | ------------------------------------------------------------------------------------------------------------------------ |0845 601 2298|UKBA Evidence and Enquiry line |Phone | ------------------------------------------------------------------------------------------------------------------------ |0870 240 3781|Immigration Enquiry Bureau (enforcement and removals - recorded message only) |Phone | ------------------------------------------------------------------------------------------------------------------------ |0845 6021739 |Enquiries about asylum support applications |Phone | ------------------------------------------------------------------------------------------------------------------------ |0870 606 7766|Immigration Enquiry Bureau |Phone | ------------------------------------------------------------------------------------------------------------------------ |0870 241 0645|Requests for immigration application forms |Phone | ------------------------------------------------------------------------------------------------------------------------ |0845 0105200 |Nationality telephone enquiries |Phone | ------------------------------------------------------------------------------------------------------------------------ |0870 521 0224|UKBA Work Permits Literature Order Line |Phone | ------------------------------------------------------------------------------------------------------------------------ |0845 6000914 |Asylum Support Customer Contact Centre |Phone | ------------------------------------------------------------------------------------------------------------------------ |0870 241 6523|Enquiries about the work of the UKBA Complaints Unit and advice to callers about how to complain|Phone | ------------------------------------------------------------------------------------------------------------------------ |0845 602 1465|UKBA MPS HOT LINE FAX LINE |Fax | ------------------------------------------------------------------------------------------------------------------------ |0845 601 1145|National Asylum Support FAX Line |Fax | ------------------------------------------------------------------------------------------------------------------------ |0845 601 1143|National Asylum Support FAX LINE |Fax | ------------------------------------------------------------------------------------------------------------------------ |0845 609 0395|UKBA MP's Hotline |Phone | ------------------------------------------------------------------------------------------------------------------------ |0845 601 1150|National Asylum Support Service/MP's HOT LINE |Phone | ------------------------------------------------------------------------------------------------------------------------ |0845 0105555 |UK Visas (pre-recorded information line) |Phone | ------------------------------------------------------------------------------------------------------------------------ Mr. Ruffley To ask the Secretary of State for the Home Department how many non-geographic telephone numbers are in use by (a) her Department and (b) its agencies; what services can be accessed by calling each of them; and what revenue was received from them in each year since 1997. Mr. Byrne The following table outlines the non-geographic numbers currently in use by the Home Office and its agencies and the services that can be accessed by each. Information about the revenue generated by each of these lines is not held centrally and as such it is not possible to answer this aspect of the question within the time and cost limits of the PQ process. ------------------------------------------------------------------------------------------------------------------------ |Number |Purpose |Type | ------------------------------------------------------------------------------------------------------------------------ |0870 521 0410|Passport advice line |Phone | ------------------------------------------------------------------------------------------------------------------------ |0870 240 8090|Passport advice line (Text Phone Service) |Minicon| ------------------------------------------------------------------------------------------------------------------------ |0870 243 4477|Passport inquiries for High Street Partners |Phone | ------------------------------------------------------------------------------------------------------------------------ |0870 243 1902|Passport Complaints |Phone | ------------------------------------------------------------------------------------------------------------------------ |0845 121 0046|Authentication by Interview (ABI) Booking Line |Phone | ------------------------------------------------------------------------------------------------------------------------ |0845 603 7788|GRO Certificate Services |Phone | ------------------------------------------------------------------------------------------------------------------------ |0870 125 1256|Siemens Business Services Query Letters |Phone | ------------------------------------------------------------------------------------------------------------------------ |0870 909 0778|Criminal Records Bureau Disclosure dispute line |Phone | ------------------------------------------------------------------------------------------------------------------------ |0870 909 0844|Criminal Records Bureau Disclosure application line |Phone | ------------------------------------------------------------------------------------------------------------------------ |0870 909 0223|Criminal Records Bureau Welsh Language Line |Phone | ------------------------------------------------------------------------------------------------------------------------ |0870 909 0344|Criminal Records Bureau |Minicon| ------------------------------------------------------------------------------------------------------------------------ |0870 909 0811|Criminal Records Bureau General Inquiries |Phone | ------------------------------------------------------------------------------------------------------------------------ |0870 909 0822|Criminal Records Bureau Registration Information Line |Phone | ------------------------------------------------------------------------------------------------------------------------ |0870 241 4680|Home Office’s mailing house, Prolog |Phone | ------------------------------------------------------------------------------------------------------------------------ |0870 241 4786|Home Office’s mailing house, Prolog |Fax | ------------------------------------------------------------------------------------------------------------------------ |0870 220 2000|TOGETHER (advice line for practitioners on tackling anti-social behaviour) |Phone | ------------------------------------------------------------------------------------------------------------------------ |0870 336 9031|Contact Private Office to Jacqui Smith |Fax | ------------------------------------------------------------------------------------------------------------------------ |0870 336 9032|Contact Private Office to Lord West |Fax | ------------------------------------------------------------------------------------------------------------------------ |0870 336 9033|Contact Private Office to Vernon Coaker |Fax | ------------------------------------------------------------------------------------------------------------------------ |0870 336 9034|Contact Private Office to Liam Byrne |Fax | ------------------------------------------------------------------------------------------------------------------------ |0870 336 9035|Contact Private Office to Tony McNulty |Fax | ------------------------------------------------------------------------------------------------------------------------ |0870 336 9036|Contact Private Office to Meg Hillier |Fax | ------------------------------------------------------------------------------------------------------------------------ |0870 336 9048|Contact Parliamentary Team |Fax | ------------------------------------------------------------------------------------------------------------------------ |0870 336 9045|Contact Ministers’ Special Advisers |Fax | ------------------------------------------------------------------------------------------------------------------------ |0870 336 9041|Contact Private Office Management Support Unit |Fax | ------------------------------------------------------------------------------------------------------------------------ |0870 336 9037|Contact Permanent Secretary’s Office |Fax | ------------------------------------------------------------------------------------------------------------------------ |0845 010 6677|UKBA Employers’ Helpline |Phone | ------------------------------------------------------------------------------------------------------------------------ |0845 039 8002|PROSPECTS helpline |Phone | ------------------------------------------------------------------------------------------------------------------------ |0845 601 2298|UKBA Evidence and Enquiry line |Phone | ------------------------------------------------------------------------------------------------------------------------ |0870 240 3781|Immigration Enquiry Bureau (enforcement and removals—recorded message only) |Phone | ------------------------------------------------------------------------------------------------------------------------ |0845 602 1739|Enquiries about asylum support applications |Phone | ------------------------------------------------------------------------------------------------------------------------ |0870 606 7766|Immigration Enquiry Bureau |Phone | ------------------------------------------------------------------------------------------------------------------------ |0870 241 0645|Requests for immigration application forms |Phone | ------------------------------------------------------------------------------------------------------------------------ |0845 010 5200|Nationality telephone inquiries |Phone | ------------------------------------------------------------------------------------------------------------------------ |0870 521 0224|UKBA Work Permits Literature Order Line |Phone | ------------------------------------------------------------------------------------------------------------------------ |0845 600 0914|Asylum Support Customer Contact Centre |Phone | ------------------------------------------------------------------------------------------------------------------------ |0870 241 6523|Inquiries about the work of the UKBA Complaints Unit and advice to callers about how to complain|Phone | ------------------------------------------------------------------------------------------------------------------------ |0845 602 1465|UKBA MP’s hot line fax line |Fax | ------------------------------------------------------------------------------------------------------------------------ |0845 601 1145|National Asylum Support fax line |Fax | ------------------------------------------------------------------------------------------------------------------------ |0845 601 1143|National Asylum Support fax line |Fax | ------------------------------------------------------------------------------------------------------------------------ |0845 609 0395|UKBA MP’s hotline |Phone | ------------------------------------------------------------------------------------------------------------------------ |0845 601 1150|National Asylum Support Service/MP’s hotline |Phone | ------------------------------------------------------------------------------------------------------------------------ |0845 010 5555|UKvisas (pre-recorded information line) |Phone | 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