Electronic Government Mr. Mahmood To ask the Secretary of State for Work and Pensions what plans he has to introduce more financial transactional services on the Direct.gov website. Jonathan Shaw Under the Service Transformation Agreement, 95 per cent. of citizen facing services are to converge on to Directgov by 2011 and the remainder shortly thereafter. Directgov has a transactions strategy that describes different methods of integrating transactions and, depending on the transaction, the appropriate method will be applied. A list of financial transactions due to converge on to Directgov and the planned date is as follows: Money claim online: March 2009 Retirement Age calculator: September 2009 e-BOC (better off calculator): March 2010 About my benefits (My DWP): September 2009 Get a State Pension Forecast (pension estimator): September 2009 Pension credit calculator: September 2009 Tax Return—Self Assessment online: September 2009 Offshore voluntary disclosure: March 2010 SA payment online: March 2010 Company car and fuel benefit calculator: March 2010 National Insurance calculator: March 2010 National Insurance Calculator—Director: March 2010 PA YE tax calculator: March 2010 R85 checker: March 2010 Student tax checker: March 2010 Child Benefit Application: March 2010 Inheritance Tax calculator: March 2010 Taxable value of guaranteed annuity calculator: March 2010 Pay adjustments: March 2010 Lloyds calculator: March 2010 Warm front grant (Registration/application): March 2011 Child Benefit online service—HMRC website: March 2010 Mr. Hoyle To ask the Secretary of State for Work and Pensions when he last reviewed the effectiveness of the CRM system for Direct.gov. Jonathan Shaw The effectiveness of Directgov’s CRM system was reviewed during the first quarter of this year as part of a capability model review. A further review is planned to be carried out during Q2 2009 to ensure that the citizens’ needs continue to be met and the CRM remains robust enough to meet the demands of the Government’s website convergence programme. Mr. Mahmood To ask the Secretary of State for Work and Pensions whether he plans to integrate the service provided by fixmystreet.com into the service provided by Direct.gov. Jonathan Shaw Starting in January 2009, we will be conducting a trial of a hyperlink between the Directgov website and MySociety’s FixMyStreet.com. The trial will run for up to three months, against a set of agreed evaluation criteria, and will allow us to gather evidence of the benefits and issues arising from associations between services of this nature and Government’s digital channels. This evidence will be used to inform future development decisions. Mr. Hoyle To ask the Secretary of State for Work and Pensions how many unique user visits to the Direct.gov website there have been in each month of 2008. Jonathan Shaw Directgov’s core usage measure is visits rather than unique users. Monthly visits for 2008 are shown as follows. ------------------------------- | |Million visits| ------------------------------- |January 2008 |8.1 | ------------------------------- |February 2008 |7.2 | ------------------------------- |March 2008 |8.4 | ------------------------------- |April 2008 |8.2 | ------------------------------- |May 2008 |7.1 | ------------------------------- |June 2008 |7.8 | ------------------------------- |July 2008 |7.9 | ------------------------------- |August 2008 |10.1 | ------------------------------- |September 2008|11.3 | ------------------------------- |October 2008 |11.3 | ------------------------------- |November 2008 |11.0 | ------------------------------- Directgov has unique user statistics for part of our site but does not yet measure unique users for all our sub domains. Mr. Hoyle To ask the Secretary of State for Work and Pensions if he will publish the strategic plan for the Direct.gov website. Jonathan Shaw Directgov has a working strategy document. We aim to place a summary of our strategy in the House in January. Our full strategy document is a living document and is currently under review; this will also be made available in January. Mr. Mahmood To ask the Secretary of State for Work and Pensions whether he plans to introduce a facility to allow users to rate the content of web pages on the Direct.gov website. Jonathan Shaw A pilot to examine how users could be allowed to rate content pages on the Directgov website is currently being developed to run from January 2009. If successful, the aim is to introduce the service during a scheduled release of the Directgov website during Q2 of FY 2009-10.