Valuation Office: Standards

Mrs. Spelman
To ask the Chancellor of the Exchequer with reference to the answer to the hon. Member for Brentwood and Ongar (Mr. Pickles) of 6 May 2008, Official Report, column 829W, on the Valuation Office: standards, if he will place in the Library a copy of the updated version of the customer services manual.

Mr. Timms
The further updated version of the agency’s customer service manual is available on the agency’s website at:

http://www.voa.gov.uk/instructions/chapters/Customer-Service-Manual/Frame.htm