Train Operating Companies

Dr. Kumar
To ask the Secretary of State for Transport what steps his Department plans to take to increase the accountability to the public of the performance of train operating companies.

Paul Clark
Train operators are accountable for their performance to the Department for Transport through their franchise agreement, and to the public via published results.

The rail industry regularly publishes train performance information, and a requirement exists for train operators to publish their performance against target at most stations.

Passenger Focus, the independent passenger watchdog, also issues bi-annual National Passenger Survey results which reflect passengers' perceptions of performance and service quality.