Land Registry: Complaints

Mrs. Spelman
To ask the Secretary of State for Justice whether the remit of the Office of the Independent Complaints Reviewer extends to the investigation of complaints relating to errors made by local Land Registry offices.

Mr. Wills
Complaints concerning a land registration decision made by a Land Registrar are not available for review by the Independent Complaints Reviewer. Such decisions can only be reviewed judicially. Complaints  about the way in which decisions were made may be investigated. The Independent Complaints Reviewer can also investigate matters not involving a land registration decision, but usually only when complaints have been through Land Registry’s internal complaints procedure.