Revenue and Customs: Manpower John McDonnell To ask the Chancellor of the Exchequer how many full-time equivalent staff were employed in HM Revenue and Customs contact centres in (a) 2006-07, (b) 2007-08 and (c) 2008-09; and how many calls were received by such centres in each of those years. Mr. Timms The number of (a) full-time equivalent staff employed as at 31 March and (b) the number of calls received by HM Revenue and Customs contact centres in (i) 2006-07, (ii) 2007-08 and (iii) 2008-09 is shown in the table. ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | |Full-time equivalent staff1|Calls received (million)2| ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |2006-07 |10,035 |60 | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |2007-08 |9,763 |65.5 | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |2008-09 |10,038 |66.2 | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |1 As at 31 March.2 Calls received, where the caller selected an option from the call steering menu and the call was placed into a queue to speak to an adviser.| | | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- John McDonnell To ask the Chancellor of the Exchequer how many compliance staff were employed by HM Revenue and Customs at each grade in each of the last five years for which figures are available. Mr. Timms [holding answer 1 June 2009]: The number of staff engaged in compliance activities, by grade, is listed in the following table. They exclude detection staff who were transferred to the UK Border Agency in 2008. --------------------------------------------------------- |As at 1 April |2005 |2006 |2007 |2008 |2009 | --------------------------------------------------------- |Senior civil servant|115 |114 |106 |102 |106 | --------------------------------------------------------- |Grade 6 |603 |581 |523 |531 |521 | --------------------------------------------------------- |Grade 7 |1,314 |1,282 |1,263 |1,238 |1,274 | --------------------------------------------------------- |Fast stream |77 |566 |528 |475 |359 | --------------------------------------------------------- |Senior officer |2,025 |1,812 |1,729 |1,667 |1,614 | --------------------------------------------------------- |High officer |7,281 |6,465 |6,313 |5,928 |5,478 | --------------------------------------------------------- |Officer |10,554|10,131|9,515 |8,907 |8,030 | --------------------------------------------------------- |Assistant officer |4,249 |4,256 |4,231 |4,165 |4,227 | --------------------------------------------------------- |Admin assistant |2,340 |2,105 |2,040 |1,863 |1,566 | --------------------------------------------------------- | | | | | | | --------------------------------------------------------- |Total |28,558|27,313|26,248|24,876|23,176| ---------------------------------------------------------