Jobcentre Plus: Complaints

Steve Webb
To ask the Secretary of State for Work and Pensions how many formal complaints were received by Jobcentre Plus in each region in each of the first three quarters of 2008-09.

Jim Knight
The administration of Jobcentre Plus is a matter for the acting chief executive of Jobcentre Plus, Mel Groves. I have asked him to provide the hon. Member with the information requested.

Letter from Mel Groves:

The Secretary of State has asked me to reply to your question asking how many formal complaints were received by Jobcentre Plus in each region in each of the first three quarters of 2008-09. This is something which falls within the responsibilities delegated to me as Acting Chief Executive of Jobcentre Plus.

The information you requested is in the following table.

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|Region                  |April to June 2008|July to September 2008|October to December 2008|
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|East Midlands           |285               |302                   |247                     |
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|East of England         |733               |1,194                 |1,071                   |
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|London                  |465               |633                   |485                     |
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|North East              |513               |549                   |500                     |
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|North West              |1,013             |956                   |961                     |
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|Scotland                |1,052             |1,031                 |987                     |
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|South East              |1,056             |1,165                 |1,243                   |
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|South West              |1,333             |1,590                 |1,531                   |
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|Wales                   |618               |833                   |747                     |
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|West Midlands           |815               |880                   |864                     |
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|Yorkshire and Humberside|719               |761                   |719                     |
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|Source:Jobcentre Plus   |                  |                      |                        |
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