Jobcentre Plus: Manpower Jenny Willott To ask the Secretary of State for Work and Pensions what the ratio of jobseeker’s allowance claimants to members of frontline staff in Jobcentre Plus was (a) in the UK, (b) in each region and (c) in each Jobcentre Plus district on the latest date for which information is available; and if she will make a statement. Jim Knight The information has been placed in the Library. Mrs. May To ask the Secretary of State for Work and Pensions how many staff engaged in what types of work were employed by Jobcentre Plus in each month since January 2007. Jim Knight The administration of Jobcentre Plus is a matter for the acting chief executive of Jobcentre Plus, Mel Groves. I have asked him to provide the right hon. Member with the information requested. Letter from Ruth Owen: The Secretary of State has asked me to reply to your question asking how many staff engaged in what types of work were employed by Jobcentre Plus in each month since January 2007. This is something which falls within the responsibilities delegated to Mel Groves as Acting Chief Executive of Jobcentre Plus. As Mel Groves is currently on annual leave, I am replying in his absence. The tables below show the number of staff against a range of activities for each month from January 2007 up to February 2009. Functions in the customer service operations part of Jobcentre Plus are standard activities and each month Jobcentre Plus captures how many full-time equivalents are deployed on each of these activities. In addition to staff deployed on standard activities, there are also around 2,500 people in Directorates who support Jobcentre Plus operations. People in these roles undertake a wide variety of activities and are recorded as Other Business Support. --------------------------------------------------------------------------------------- | |January|February|March | --------------------------------------------------------------------------------------- |Jobcentre Plus Activities |69,766 |69,181 |67,751| --------------------------------------------------------------------------------------- |Income Support (IS) New Claims Processing |1,691 |1,667 |1,645 | --------------------------------------------------------------------------------------- |IS Claims Maintenance |3,749 |3,788 |3,691 | --------------------------------------------------------------------------------------- |Jobseekers Allowance (JSA) New Claims Processing |3,483 |3,431 |3,379 | --------------------------------------------------------------------------------------- |JSA Claims Maintenance |2,118 |2,132 |2,057 | --------------------------------------------------------------------------------------- |Incapacity Benefit (IB) New Claims Processing |1,332 |1,348 |1,339 | --------------------------------------------------------------------------------------- |IB Claims Maintenance |2,998 |3,015 |2,947 | --------------------------------------------------------------------------------------- |Benefit Telephony Team |3,145 |3,152 |3,069 | --------------------------------------------------------------------------------------- |Social Fund Activities |2,975 |2,943 |2,887 | --------------------------------------------------------------------------------------- |Benefit Management |389 |390 |380 | --------------------------------------------------------------------------------------- |Other Benefit Processing and Maintenance Activities |10,174 |9,898 |9,537 | --------------------------------------------------------------------------------------- |Provide Fraud Investigation Service |2,865 |2,816 |2,750 | --------------------------------------------------------------------------------------- |Provide Customer Compliance Service |875 |870 |866 | --------------------------------------------------------------------------------------- |Job Seeker Direct |886 |906 |809 | --------------------------------------------------------------------------------------- |Employer Vacancy Handling |1,454 |1,428 |1,402 | --------------------------------------------------------------------------------------- |Job Enquiry Activities |59 |59 |61 | --------------------------------------------------------------------------------------- |3rd Party Provision Management (non European Social Fund—ESF)|244 |240 |234 | --------------------------------------------------------------------------------------- |3rd Party Provision Management (ESF) |131 |135 |132 | --------------------------------------------------------------------------------------- |Job Search Review |4,578 |4,511 |4,407 | --------------------------------------------------------------------------------------- |Disability Services |374 |378 |359 | --------------------------------------------------------------------------------------- |Employment Zones Initiatives |36 |36 |35 | --------------------------------------------------------------------------------------- |Personal Adviser Activities (includes Management and Support)|12,107 |12,083 |11,947| --------------------------------------------------------------------------------------- |New Deal for Disabled People |92 |82 |72 | --------------------------------------------------------------------------------------- |Provide Fraud and Error Risk Management |320 |320 |313 | --------------------------------------------------------------------------------------- |Business Support Activities |8,925 |8,902 |8,876 | --------------------------------------------------------------------------------------- |Other Business Support |4,766 |4,651 |4,557 | --------------------------------------------------------------------------------------- --------------------------------------------------------------------------------------------------------------------------------------------------------------- | |April |May |June |July |August|September|October |November|December|January|February|March | --------------------------------------------------------------------------------------------------------------------------------------------------------------- |JCP Activities |67,562|66,903|67,100|67,391|67,241|67,050 |66,944 |67,083 |67,005 |66,951 |66,846 |66,378| --------------------------------------------------------------------------------------------------------------------------------------------------------------- |IS—New Claims |1,592 |1,550 |1,544 |1,536 |1,504 |1,480 |1,441 |1,433 |1,439 |1,408 |1,387 |1,377 | --------------------------------------------------------------------------------------------------------------------------------------------------------------- |IS Claims Maintenance |2,690 |2,653 |2,666 |2,564 |2,534 |2,526 |2,514 |2,552 |2,513 |2,473 |2,532 |2,501 | --------------------------------------------------------------------------------------------------------------------------------------------------------------- |JSA New Claims Processing |1,698 |1,700 |1,708 |1,694 |1,666 |1,655 |1,654 |1,606 |1,571 |1,546 |1,546 |1,558 | --------------------------------------------------------------------------------------------------------------------------------------------------------------- |JSA Claims Maintenance |1,509 |1,495 |1,526 |1,548 |1,563 |1,580 |1,550 |1,543 |1,567 |1,560 |1,560 |1,564 | --------------------------------------------------------------------------------------------------------------------------------------------------------------- |Benefit Telephony Team |2,420 |2,507 |2,515 |2,631 |3,005 |3,058 |3,156 |3,310 |3,361 |3,418 |3,412 |3,416 | --------------------------------------------------------------------------------------------------------------------------------------------------------------- |IB New Claims Processing |1,074 |1,048 |1,049 |1,054 |1,020 |1,002 |989 |996 |987 |966 |958 |959 | --------------------------------------------------------------------------------------------------------------------------------------------------------------- |Incapacity Benefit Claims Maintenance |2,426 |2,344 |2,350 |2,359 |2,344 |2,341 |2,322 |2,308 |2,298 |2,293 |2,279 |2,251 | --------------------------------------------------------------------------------------------------------------------------------------------------------------- |Debt Referrals Activities |481 |504 |493 |504 |500 |600 |602 |605 |582 |585 |578 |550 | --------------------------------------------------------------------------------------------------------------------------------------------------------------- |Social Fund Activities |2,908 |2,925 |3,001 |3,358 |3,157 |3,358 |3,345 |3,239 |3,255 |3,221 |3,205 |3,111 | --------------------------------------------------------------------------------------------------------------------------------------------------------------- |Benefit Management |479 |477 |476 |473 |495 |494 |489 |484 |484 |493 |484 |487 | --------------------------------------------------------------------------------------------------------------------------------------------------------------- |Other Benefit Processing and Maintenance Activities |14,469|14,316|14,136|13,938|13,668|13,414 |13,323 |13,288 |13,256 |13,236 |13,167 |12,972| --------------------------------------------------------------------------------------------------------------------------------------------------------------- |Provide Fraud Investigation Service |2,783 |2,740 |2,743 |2,736 |2,726 |2,723 |2,716 |2,713 |2,692 |2,682 |2,698 |2,697 | --------------------------------------------------------------------------------------------------------------------------------------------------------------- |Provide Customer Compliance Service |879 |875 |893 |896 |893 |897 |901 |910 |920 |918 |916 |916 | --------------------------------------------------------------------------------------------------------------------------------------------------------------- |Job Seeker Direct |761 |722 |718 |588 |664 |536 |529 |606 |603 |597 |598 |563 | --------------------------------------------------------------------------------------------------------------------------------------------------------------- |National Sales Team |144 |151 |148 |148 |150 |159 |173 |174 |173 |173 |175 |166 | --------------------------------------------------------------------------------------------------------------------------------------------------------------- |Employer Vacancy Handling |1,226 |1,182 |1,206 |1,280 |1,238 |1,163 |1,188 |1,241 |1,223 |1,267 |1,289 |1,320 | --------------------------------------------------------------------------------------------------------------------------------------------------------------- |Job Enquiry Activities |148 |152 |147 |144 |138 |122 |128 |119 |113 |116 |112 |107 | --------------------------------------------------------------------------------------------------------------------------------------------------------------- |3rd Party Provision Management (non ESF) |234 |230 |229 |222 |217 |219 |217 |226 |228 |227 |230 |227 | --------------------------------------------------------------------------------------------------------------------------------------------------------------- |3rd Party Provision Management (ESF) |136 |133 |134 |140 |141 |137 |137 |133 |134 |127 |125 |126 | --------------------------------------------------------------------------------------------------------------------------------------------------------------- |Job Search Review |4,613 |4,583 |4,657 |4,797 |4,853 |4,796 |4,755 |4,743 |4,747 |4,800 |4,816 |4,768 | --------------------------------------------------------------------------------------------------------------------------------------------------------------- |Allowance Payment Processors |814 |665 |517 |448 |406 |369 |317 |313 |302 |292 |282 |284 | --------------------------------------------------------------------------------------------------------------------------------------------------------------- |Disability Services |86 |86 |81 |87 |88 |87 |86 |82 |80 |77 |79 |82 | --------------------------------------------------------------------------------------------------------------------------------------------------------------- |Access to Work (includes Management and Support) |274 |261 |259 |257 |255 |253 |256 |257 |257 |256 |253 |252 | --------------------------------------------------------------------------------------------------------------------------------------------------------------- |Employment Zones Initiatives |27 |26 |29 |31 |33 |34 |35 |37 |36 |42 |44 |44 | --------------------------------------------------------------------------------------------------------------------------------------------------------------- |Personal Adviser Activities (includes Management and Support)|11,881|11,973|12,235|12,358|12,422|12,516 |12,595 |12,647 |12,699 |12,761 |12,746 |12,695| --------------------------------------------------------------------------------------------------------------------------------------------------------------- |New Deal for Disabled People |74 |71 |68 |67 |59 |55 |54 |50 |45 |31 |29 |27 | --------------------------------------------------------------------------------------------------------------------------------------------------------------- |Jobcentre Manager (JCM) |406 |442 |464 |487 |506 |511 |528 |538 |538 |545 |552 |549 | --------------------------------------------------------------------------------------------------------------------------------------------------------------- |Provide Fraud and Error Risk Management |295 |297 |290 |291 |282 |286 |284 |286 |285 |278 |280 |288 | --------------------------------------------------------------------------------------------------------------------------------------------------------------- |Business Support Activities |6,844 |6,856 |6,934 |6,900 |6,960 |6,941 |6,933 |6,949 |6,931 |7,067 |7,102 |7,166 | --------------------------------------------------------------------------------------------------------------------------------------------------------------- |Other Business Support |4,192 |3,943 |3,882 |3,856 |3,753 |3,738 |3,726 |3,697 |3,686 |3,493 |3,414 |3,355 | --------------------------------------------------------------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------------------------------------------------------- | |April |May |June |July |August|September|October|November|December|January|February| ------------------------------------------------------------------------------------------------------------------------------------------------------- |JCP Activities |65,979|65,607|66,505|67,308|67,346|66,975 |66,733 |66,890 |67,165 |67,941 |68,315 | ------------------------------------------------------------------------------------------------------------------------------------------------------- |IS New Claims Processing |1,350 |1,317 |1,345 |1,337 |1,318 |1,182 |1,140 |993 |899 |795 |714 | ------------------------------------------------------------------------------------------------------------------------------------------------------- |IS Claims Maintenance |2,455 |2,463 |2,448 |2,499 |2,472 |2,369 |2,299 |2,239 |2,220 |2,186 |2,124 | ------------------------------------------------------------------------------------------------------------------------------------------------------- |JSA New Claims Processing |1,548 |1,569 |1,614 |1,618 |1,647 |1,610 |1,657 |1,752 |1,853 |2,254 |2,455 | ------------------------------------------------------------------------------------------------------------------------------------------------------- |JSA Claims Maintenance |1,612 |1,601 |1,545 |1,593 |1,601 |1,573 |1,524 |1,558 |1,567 |1,593 |1,609 | ------------------------------------------------------------------------------------------------------------------------------------------------------- |IB New Claims Processing |967 |937 |939 |910 |912 |751 |719 |567 |481 |394 |302 | ------------------------------------------------------------------------------------------------------------------------------------------------------- |Incapacity Benefit Claims Maintenance |2,218 |2,271 |2,293 |2,376 |2,366 |2,211 |2,187 |2,061 |2,004 |1,942 |1,896 | ------------------------------------------------------------------------------------------------------------------------------------------------------- |ESA New Claims Processing |0 |0 |0 |0 |40 |474 |600 |958 |1,066 |1,101 |1,130 | ------------------------------------------------------------------------------------------------------------------------------------------------------- |ESA—Claims Maintenance |0 |0 |0 |0 |15 |220 |230 |306 |401 |508 |614 | ------------------------------------------------------------------------------------------------------------------------------------------------------- |Social Fund Activities |2,558 |2,605 |2,667 |2,777 |2,749 |2,731 |2,733 |2,745 |2,757 |2,817 |2,827 | ------------------------------------------------------------------------------------------------------------------------------------------------------- |Benefit Telephony Team |3,403 |3,406 |3,532 |3,638 |3,698 |3,599 |3,586 |3,550 |3,655 |3,679 |3,720 | ------------------------------------------------------------------------------------------------------------------------------------------------------- |Debt Referrals Activities |461 |435 |514 |480 |455 |443 |436 |435 |422 |405 |396 | ------------------------------------------------------------------------------------------------------------------------------------------------------- |Other Benefit Processing and Maintenance Activities |8,535 |8,400 |8,353 |8,318 |8,280 |8,171 |8,063 |8,012 |7,988 |7,971 |7,841 | ------------------------------------------------------------------------------------------------------------------------------------------------------- |Benefit Management |480 |478 |488 |495 |490 |489 |500 |526 |531 |541 |543 | ------------------------------------------------------------------------------------------------------------------------------------------------------- |Provide Fraud Investigation Service |2,910 |2,841 |2,820 |2,817 |2,799 |2,804 |2,797 |2,781 |2,769 |2,779 |2,790 | ------------------------------------------------------------------------------------------------------------------------------------------------------- |Provide Customer Compliance Service |911 |901 |903 |902 |894 |891 |885 |887 |880 |854 |836 | ------------------------------------------------------------------------------------------------------------------------------------------------------- |Personal Adviser Activities (includes Management and Support)|12,800|12,882|12,978|13,217|13,287|13,345 |13,397 |13,444 |13,524 |13,892 |14,015 | ------------------------------------------------------------------------------------------------------------------------------------------------------- |Employer Vacancy Handling |1,026 |1,098 |1,197 |1,306 |1,394 |1,457 |1,475 |1,467 |1,438 |1,406 |1,398 | ------------------------------------------------------------------------------------------------------------------------------------------------------- |Job Enquiry Activity |110 |95 |89 |86 |75 |76 |73 |62 |61 |64 |64 | ------------------------------------------------------------------------------------------------------------------------------------------------------- |3rd Party Provision Management |235 |224 |225 |228 |232 |239 |240 |246 |247 |243 |241 | ------------------------------------------------------------------------------------------------------------------------------------------------------- |ESF |107 |109 |112 |122 |110 |116 |120 |115 |113 |110 |112 | ------------------------------------------------------------------------------------------------------------------------------------------------------- |Job Search Review |4,665 |4,612 |4,746 |5,067 |5,122 |5,007 |4,881 |4,869 |4,923 |5,037 |5,249 | ------------------------------------------------------------------------------------------------------------------------------------------------------- |Allowance Payment Processors |240 |238 |238 |234 |235 |235 |237 |242 |233 |234 |232 | ------------------------------------------------------------------------------------------------------------------------------------------------------- |Disability Services |83 |86 |86 |87 |87 |86 |83 |82 |81 |81 |85 | ------------------------------------------------------------------------------------------------------------------------------------------------------- |Employment Zones Initiatives |47 |48 |49 |42 |37 |34 |30 |29 |28 |31 |31 | ------------------------------------------------------------------------------------------------------------------------------------------------------- |New Deal for Disabled People |21 |20 |22 |6 |5 |5 |5 |4 |5 |4 |4 | ------------------------------------------------------------------------------------------------------------------------------------------------------- |Customer Service Manager |1,392 |1,370 |1,380 |1,401 |1,423 |1,428 |1,414 |1,403 |1,429 |1,452 |1,495 | ------------------------------------------------------------------------------------------------------------------------------------------------------- |Jobcentre Manager (JCM) |555 |559 |567 |583 |587 |576 |573 |568 |564 |571 |572 | ------------------------------------------------------------------------------------------------------------------------------------------------------- |National Sales Team |133 |76 |34 |43 |45 |44 |47 |53 |61 |62 |59 | ------------------------------------------------------------------------------------------------------------------------------------------------------- |Access to Work (includes Management and Support) |253 |252 |250 |259 |267 |262 |259 |261 |258 |250 |243 | ------------------------------------------------------------------------------------------------------------------------------------------------------- |Contact Centre Agents |5,623 |5,463 |5,653 |5,882 |5,720 |5,580 |5,601 |5,758 |5,854 |5,973 |6,019 | ------------------------------------------------------------------------------------------------------------------------------------------------------- |Provide Fraud and Error Risk Management |2 |2 |3 |0 |0 |0 |0 |0 |0 |0 |0 | ------------------------------------------------------------------------------------------------------------------------------------------------------- |Business Support Activities |6,585 |6,591 |6,527 |6,569 |6,601 |6,616 |6,579 |6,551 |6,507 |6,360 |6,367 | ------------------------------------------------------------------------------------------------------------------------------------------------------- |Other Business Support |2,697 |2,658 |2,886 |2,419 |2,380 |2,356 |2,365 |2,365 |2,344 |2,353 |2,329 | ------------------------------------------------------------------------------------------------------------------------------------------------------- Mrs. May To ask the Secretary of State for Work and Pensions how many staff engaged in what types of work were employed by Jobcentre Plus in each year since 1997. Jim Knight The administration of Jobcentre Plus is a matter for the acting chief executive of Jobcentre Plus, Mel Groves. I have asked him to provide the right hon. Member with the information requested. Letter from Ruth Owen: The Secretary of State has asked me to reply to your question asking how many staff engaged in what types of work were employed by Jobcentre Plus (JCP) in each year since 1997. This is something which falls within the responsibilities delegated to Mel Groves as Acting Chief Executive of Jobcentre Plus. As Mel Groves is currently on annual leave, I am replying in his absence. The enclosed tables show the average number of staff across each year from April 2003 up to February 2009, against a range of activities. Information is not available prior to April 2003. Functions in the customer service operations part of Jobcentre Plus are standard activities and each month Jobcentre Plus captures how many full-time equivalents are deployed on each of these activities. In addition to staff deployed on these activities, there are also around 2,500 people in Directorates that support Jobcentre Plus operations. People in these roles undertake a wide variety of activities and are recorded as Other Business Support. You will see in the table a sharp reduction in Personal Adviser numbers between 2004/05 (22,479) and 2005/06 (14,614). You will wish to note that is due to staff involved in Fortnightly Job Reviews being removed from the Personal Adviser count from 2005/06 and subsequently. --------------------------------------------------------------------------------------- |JCP activities |2003-04|2004-05|2005-06| --------------------------------------------------------------------------------------- |IS Claims |2,845 |2,311 |1,941 | --------------------------------------------------------------------------------------- |IS Load |4,500 |4,203 |4,059 | --------------------------------------------------------------------------------------- |JSA Claims |2,811 |2,433 |2,179 | --------------------------------------------------------------------------------------- |JSA Load |2,488 |2,184 |1,966 | --------------------------------------------------------------------------------------- |IB Claims |1,933 |1,603 |1,357 | --------------------------------------------------------------------------------------- |IB Load |3,359 |3,418 |3,157 | --------------------------------------------------------------------------------------- |Social Fund Activities |3,484 |3,316 |3,367 | --------------------------------------------------------------------------------------- |Other Benefit Processing and Maintenance Activities |7,946 |8,493 |11,982 | --------------------------------------------------------------------------------------- |Benefit Management |— |— |400 | --------------------------------------------------------------------------------------- |Customer Compliance |— |— |1,084 | --------------------------------------------------------------------------------------- |Criminal Investigation |— |— |2,698 | --------------------------------------------------------------------------------------- |Job Enquiries Activity |— |— |1,062 | --------------------------------------------------------------------------------------- |Vacancy Service Manager |— |— |720 | --------------------------------------------------------------------------------------- |Counter-Fraud Investigation Service |4,560 |4,176 |— | --------------------------------------------------------------------------------------- |Jobseeker Direct |882 |762 |882 | --------------------------------------------------------------------------------------- |Jobsearch Review Activity |— |— |4,488 | --------------------------------------------------------------------------------------- |Disability Services |420 |428 |1,024 | --------------------------------------------------------------------------------------- |Employment Zones |31 |47 |38 | --------------------------------------------------------------------------------------- |Personal Adviser Activities (includes Management and Support)|22,966 |22,479 |14,614 | --------------------------------------------------------------------------------------- |NDDP |— |— |178 | --------------------------------------------------------------------------------------- |Business Support Activities |16,785 |16,687 |9,952 | --------------------------------------------------------------------------------------- |Other Business Support |— |— |1,452 | --------------------------------------------------------------------------------------- |Total |75,010 |72,540 |68,600 | --------------------------------------------------------------------------------------- --------------------------------------------------------------------------------------- |JCP activities |2006-07|2007-08|2008-09| --------------------------------------------------------------------------------------- |IS New Claims Processing |1,768 |1,467 |1,120 | --------------------------------------------------------------------------------------- |IS Claims Maintenance |3,700 |2,548 |2,331 | --------------------------------------------------------------------------------------- |JSA New Claims Processing |3,416 |1,626 |1,771 | --------------------------------------------------------------------------------------- |JSA Claims Maintenance |1,978 |1,540 |1,572 | --------------------------------------------------------------------------------------- |Debt Referrals Activities |— |546 |442 | --------------------------------------------------------------------------------------- |IB New Claims Processing |1,282 |1,004 |712 | --------------------------------------------------------------------------------------- |Incapacity Benefit Claims Maintenance |2,966 |2,315 |2,155 | --------------------------------------------------------------------------------------- |ESA New Claims Processing |— |— |486 | --------------------------------------------------------------------------------------- |ESA-Claims Maintenance |— |— |208 | --------------------------------------------------------------------------------------- |Benefit Telephony Team |2,693 |3,002 |3,570 | --------------------------------------------------------------------------------------- |Social Fund Activities |2,860 |3,158 |2,711 | --------------------------------------------------------------------------------------- |Benefit Management |454 |482 |503 | --------------------------------------------------------------------------------------- |Other Benefit Processing and Maintenance Activities |10,003 |13,535 |8,135 | --------------------------------------------------------------------------------------- |Provide Fraud Investigation Service |1,642 |2,708 |2,796 | --------------------------------------------------------------------------------------- |Provide Customer Compliance Service |883 |897 |882 | --------------------------------------------------------------------------------------- |Job Seeker Direct |897 |621 |— | --------------------------------------------------------------------------------------- |National Sales Team |— |160 |59 | --------------------------------------------------------------------------------------- |Employer Vacancy Handling |1,521 |1,229 |1,427 | --------------------------------------------------------------------------------------- |Job Enquiry Activities |28 |128 |77 | --------------------------------------------------------------------------------------- |3rd Party Provision Management (non ESF) |283 |224 |— | --------------------------------------------------------------------------------------- |3rd Party Provision Management (ESF) |137 |133 |— | --------------------------------------------------------------------------------------- |3rd Party Provision Management |— |— |235 | --------------------------------------------------------------------------------------- |ESF |— |— |113 | --------------------------------------------------------------------------------------- |Job Search Review |4,571 |4,721 |4,901 | --------------------------------------------------------------------------------------- |Allowance Payment Processors |— |416 |235 | --------------------------------------------------------------------------------------- |Disability Services |381 |83 |84 | --------------------------------------------------------------------------------------- |Access to Work (includes Management and Support) |— |256 |254 | --------------------------------------------------------------------------------------- |Customer Service Agent |— |— |5,610 | --------------------------------------------------------------------------------------- |Employment Zones Initiatives |40 |35 |37 | --------------------------------------------------------------------------------------- |Personal Adviser Activities (includes Management and Support)|11,697 |12,401 |13,278 | --------------------------------------------------------------------------------------- |New Deal for Disabled People |119 |52 |9 | --------------------------------------------------------------------------------------- |Customer Service Manager |— |— |1,410 | --------------------------------------------------------------------------------------- |Jobcentre Manager (JCM) |— |503 |568 | --------------------------------------------------------------------------------------- |Provide Fraud and Error Risk Management |1,648 |285 |1 | --------------------------------------------------------------------------------------- |Business Support Activities |9,367 |6,932 |6,500 | --------------------------------------------------------------------------------------- |Other Business Support |5,090 |3,710 |2,456 | --------------------------------------------------------------------------------------- |Total |69,425 |66,719 |66,648 | ---------------------------------------------------------------------------------------