Treasury

Tax Credit Office: Correspondence

James Duddridge
To ask the Chancellor of the Exchequer how long on average the Tax Credit Office took to respond to written queries in the latest period for which figures are available; and if he will make a statement. 

[Official Report, 29 June 2009, Vol. 495, c. 24W.]

Letter of correction from Mr. Timms:

An error has been identified in the written answer given to the hon. Member for Rochford and Southend, East (James Duddridge) on 29 June 2009. The full answer given was as follows:

James Duddridge
To ask the Chancellor of the Exchequer how long on average the Tax Credit Office took to respond to written queries in the latest period for which figures are available; and if he will make a statement.

Mr. Timms
The information is not available.

The correct answer should have been:

Mr. Timms
The information is not available in the format requested.

For information about the time taken to provide a substantive response to tax credits complaints in 2008-09 I refer the hon. Member to the following table:

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|Cleared within  |Percentage clearance|Cumulative percentage|
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|Less than 1 week|3                   |3                    |
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|1 to 2 weeks    |14                  |16                   |
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|2 to 3 weeks    |18                  |34                   |
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|3 to 4 weeks    |14                  |48                   |
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|4 to 5 weeks    |11                  |59                   |
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|Over 5 weeks    |41                  |100                  |
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