Welfare Tax Credits: Complaints

Miss McIntosh
To ask the Chancellor of the Exchequer (1) how many complaints from members of the public the Tax Credit Office received in each year since 1997;

(2) what percentage of complaints received by HM Revenue and Customs concerned the Tax Credit Office in each year since 1997.

Mr. Timms
Information about the number of complaints handled by the different HMRC business areas, including tax credits, is broken down in the annexes of the departmental reports available at:

www.hmrc.gov.uk/about/reports.htm

Complaints to the Tax Credit Office are about 40 per cent. lower in the current year then for the same period last year.