Valuation Office Agency: Key Performance Indicators

Statement

The Financial Services Secretary to the Treasury (Lord Myners)
My honourable friend the Economic Secretary has made the following Written Ministerial Statement.

I have today set the following key performance indicators for the Valuation Office Agency for 2010-11:

Customer satisfaction

to achieve overall customer satisfaction of 90 per cent.
 

Operations
 

to determine 95 per cent of housing benefit claims where no inspection is required in three working days;
 

to enable prompt issue of tax assessments, for inheritance tax and capital gains tax, by clearing all HMRC initial appraisal cases within an average of five days;
 

to contain reductions in the 2005 rating lists to a maximum of 4.2 per cent of the total compiled list rateable value, over the entire life of the lists;
 

to contain reductions in the 2010 rating lists to a maximum of 3.6 per cent of the total compiled list rateable value, over the entire life of the lists;
 

to ensure that 96 per cent of new council tax bandings are right first time;
 

to complete the compliance reviews of broad rental market areas in England for local housing allowance purposes; and
 

to achieve income from non-statutory services of at least £19 million.
 

Value for Money
 

to improve overall value for money on local taxation work by 3 per cent a year; and
 

to achieve full cost recovery reflecting a 5 per cent reduction in budget for the year on all work for HMRC.
 

Security
 

to have zero data incidents reportable to the Information Commissioner.