Members' and Peers' Correspondence The Minister for the Cabinet Office and Paymaster General (Mr Francis Maude) I am today publishing a report on Departments’ and agencies’ performance on handling Members’ and peers’ correspondence during the calendar year 2010. Details are set out in the attached table. Correspondence statistics for 2009 can be found on 16 March 2010, Official Report, 47-50WS. Departmental figures are based on substantive replies unless otherwise indicated. The footnotes to the table provide general background information on how the figures have been compiled. 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|Correspondence from MP/ Peers to Ministers and Agency Chief Executives1 |2010 | 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|Department or Agency |Target set for reply (working days)|Number of letters received|% of replies within target| 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|Attorney-General’s Office |20 |150|73| 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|Department for Business, Innovation and Skills |15 |13243|71| 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|Companies House |10 |109|100| 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|Insolvency Service |10 |42|64| 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|Cabinet Office |15 |3048|582| 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|Charity Commission |10 |143|70| 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|Department for Communities and Local Government |15 |9117|77| 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|Planning Inspectorate |73 |236|85| 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|Crown Prosecution Service |20 |460|98| 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|Department for Culture, Media and Sport |20 |4006|965| 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|Royal Parks4 |10 |20|95| 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|Ministry of Defence |15 |6072|77| 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|Met Office |10 |15|87| 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|Service Personnel and Veterans Agency |15 |125|96| 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|Department for Education |15 |18512|426| 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|Department of Energy and Climate Change |15 |6343|69| 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|Department for Environment, Food and Rural Affairs |15 |10944|83| 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|Animal Health |15 |121|95| 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|Rural Payments Agency |15 |552|63| 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|Food Standards Agency | ||| 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|DH Ministers replies |20 |1081|83| 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|FSA Chair/CE replies |20 |121|83| 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|Meat Hygiene Service7 |15 |18|100| 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|Foreign and Commonwealth Office |20 |9845|90| 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|Government Equalities Office |20 |666|80| 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|Department of Health |20 |17733|97| 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|Medicines and Healthcare Products Regulatory Agency |20 |318|98*| 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| |20 |38|92**| 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|*Agency Ministerial cases **Letters sent directly to agency chief executive or where agency chief executives responded on behalf of Ministers | ||| 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|Home Office |15 |13532|568| 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|Criminal Records Bureau |10 |1072|709| 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|Identity and Passport Service |10 |1014|87| 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|UK Border Agency |20 |57651|88| 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|Department for International Development |15 |3163|95| 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|Ministry of Justice |15 |4084|78| 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|HM Courts Service |15 |939|80| 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|HM Land Registry |15 |109|78| 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|National Archives |15 |36|92| 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|National Offender Management Service |15 |1190|70*| 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| |20 |348|89**| 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|Office of the Public Guardian |15 |191|89| 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|Official Solicitor and Public Trustee |15 |43|79| 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|Tribunals Service |15 |264|86| 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|*Where Ministers replied ** Where CEO replied | ||| 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|Northern Ireland Office |15 |649|78| 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|Office for Standards in Education, Children’s Services and Schools |15 |149|88| 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|Office of Fair Trading |15 |471|66| 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|Office of Gas and Electricity Markets |15 |160|77| 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|Office of the Leader of the House of Commons |15 |218|83| 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|Office of the Leader of the House of Lords |15 |35|89| 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|Office of Rail Regulation |20 |70|84| 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|OFWAT (Water Services Regulation Authority) |10 |92|70| 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|Postal Services Commission |5 |11|73| 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|Scotland Office |15 |88|68| 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|Serious Fraud Office |20 |43|83| 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|Department for Transport |15 |8359|74| 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|Driver Vehicle Licensing Agency |7 |1622|99| 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|Driving Standards Agency |10 |158|100| 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|Highways Agency |15 |371|93| 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|Maritime and Coastguard Agency |10 |21|95| 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|Vehicle and Operator Services Agency |10 |86|97| 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|HM Treasury |15 |10811|5110| 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|H M Revenue and Customs |15 |4028|75| 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|HMRC CEO* |15 |729|50| 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|*Cases where the HMRC’s chief executive has replied directly, rather than Ministers | ||| 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|Treasury Solicitor’s Department |10 |23|96| 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|Wales Office |15 |131|82| 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|Department for Work and Pensions |20 |19020|85| 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|Child Maintenance and Enforcement Commission |15 |3967|99| 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|Debt Management |15 |28|86| 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|Health and Safety Executive |15 |93|92| 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|Jobcentre Plus |15 |3195|94| 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|Pension, Disability and Carers Service |15 |2047|100| 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|1 Departments and Agencies which received 10 MPs/Peers letters or fewer are not shown in this table. Holding or interim replies are not included unless otherwise indicated. The report does not include correspondence considered as freedom of information requests. Includes correspondence received from prospective parliamentary candidates.2 Performance has been affected by a 111% rise in correspondence following the formation of the new Government and machinery of government changes. Measures have been put in place to improve performance in 2011.3 With effect from 1 July, response target revised to seven working days.4 Response target reduced to 10 working days with effect from 1 September.5 From 28 June 2010 performance was monitored on 2537 letters received to departmental targets of two working days (46% achieved) and 10 working days (82%) achieved).6 DFE received an increase of 20% in correspondence received compared to the previous year (35% increase for May to December compared to the same period in the previous year) contributing to a downturn in performance. The Department is investing in new processes and resources to ensure improvement in 2011. Includes correspondence sent to the former DCSF.7 The Meat Hygiene Service was dissolved on 31 March.8 The drop in HO performance is attributed to a number of new policies being developed as well as policy areas being reviewed which resulted in a temporary delay in replies being sent.9 CRB experienced a 56% increase in correspondence during the fourth quarter of 2010.10 Includes correspondence received by OGC, NS&I and the Valuation Office. Performance increased in the first six months of the year to average 64%. The Election, Emergency Budget, Autumn Statement and the Spending Review public consultation exercise increased correspondence levels, resulting in a temporary drop in performance. Correspondence levels are expected to remain high but with a departmental focus on improving performance taking place.| | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------