Ordnance Survey (Performance Targets 2011-12) The Parliamentary Under-Secretary of State for Communities and Local Government (Robert Neill) My hon. Friend the Under-Secretary of State, Baroness Hanham, has made the following written ministerial statement: I am today announcing that performance targets have been agreed for Ordnance Survey for the period 2011-12. The Ordnance Survey will report externally against these targets as is required of all Executives agencies in Government. The targets are: To achieve an operating profit before exceptional items, interest and dividends of £25.3 million for the financial year 1 April 2011 to 31 March 2012. To achieve a free cash-flow before exceptional items of £24.2 million for the financial year 1 April 2011 to 31 March 2012. Some 99.6% of significant real-world features greater than six months-old are represented in the database. To continue to reduce the underlying cost base of the business by on average 5% per annum measured against a baseline of 2008-09 costs. To achieve a customer index score of at least 80%. These targets reflect Ordnance Survey’s continuing commitment to customers, to implementing the business strategy announced in April 2010, to maintaining and delivering intelligent geographic information to all users, and to offering improved value for money for all, as well as a commitment to Government policies.