Companies House Public Targets 2013-14 The Minister of State, Department for Business, Innovation and Skills (Michael Fallon) I have set Companies House the following targets for the year 2013-14: -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |Public Target |Proposed2013-14 Target| -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |Customer | | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |Achieve a score of more than 86% in our customer satisfaction survey |>86% | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |To achieve an average compliance level for accounts of 99% |99% | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |To achieve an average compliance level for annual returns of 98% |98% | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |Resolve complaints within five days |99% | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |WebFiling services are available 99.7% of the time |99.7% | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |Software filing services are available 99.7% of the time |99.7% | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |Companies House Direct Service is available 99.7% of the time |99.7% | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |WebCHeck service is available 99.7% of the time |99.7% | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |Document images ordered by search customers are available in the Companies House Direct download area within 35 seconds (new target) |98% | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |CEO to respond to all letters from MPs delegated to him to reply within 10 working days of receipt |100% | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |Process | | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |Electronic transactions received are available to view on the public record (image format) within 48 hours (new target) |99.9% | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |Images placed on Companies House image system are legible and complete |99.8% | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |To achieve an average electronic filing target for accounts |60% | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |To achieve an average electronic filing target for all other transactions |85% | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |Reduce carbon emissions by 2%, based on the previous financial year |2% | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |People | | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |Ensure that the average work days lost per person is no more than <8.5 days |<8.5 | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |Finance | | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |To achieve taking one year with another, a 3.5% average rate of return based on the operating surplus expressed as a percentage of average net assets |3.5% | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |Achieve by 2013-14 a reduction, in real terms, of 15% compared to 2010-11 in the operational monetary cost of the organisations operational costs (2nd year of a 3-year target)|5% | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |Payment of invoices within 5 days of receipt |90% | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------