Companies House The Minister of State, Department for Business, Innovation and Skills (Michael Fallon) I have set Companies House the following targets for the year 2014-15. ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |Public Targets | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |Customer | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |CH Direct services are available 99.7% of the time. | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |WebCHeck services are available 99.7% of the time. | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |WebFiling services are available 99.7% of the time. | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |Software filing services are available 99.9% of the time. | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |98% of document images ordered by search customers are available within the CH Direct download area within 35 seconds. | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |Achieve an overall satisfaction score of more than 88% in the Companies House satisfaction survey conducted by Ipsos Mori by end November 2014. | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |To achieve a monthly soft compliance rate of 99% for accounts submitted to Companies House. | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |To achieve a monthly soft compliance rate of 98% for returns submitted to Companies House. | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |CEO to respond to all letters delegated to him from MPs within 10 working days of receipt. | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |Digitisation | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |To achieve an average electronic filing target of 70% for accounts (received and accepted) by the end of the year. | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |To achieve an average electronic filing target of 87.5% for all transactions (excluding accounts) by the end of the year. | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |Staff Engagement | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |Ensure that the average working days lost per person is no more than 7.5 days. | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |Process | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |To reduce carbon created from utilities by 10% per building user, at Crown Way (compared with previous year) by end of March 2015. | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |99.9% of electronic transactions received are available to view on the public record (image format) within 48 hours. | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |99.8% of electronic images on CH systems are complete and legible. | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |99.8% of paper images on CH systems are complete and legible. | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |Finance | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |95% of all undisputed invoices are paid within five days of receipt. | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |Taking one year with another, to achieve a 3.5% average rate of return based on the operating surplus expressed as a percentage of average net assets. | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |Achieve by 2016-17 a reduction, in real terms, of 25% compared to 2013-14 in the operational monetary cost of the operation’s organisational costs (three-year target).| -------------------------------------------------------------------------------------------------------------------------------------------------------------------------