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Parliamentary Data And Video Network: Service Interruptions

Volume 592: debated on Thursday 30 July 1998

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asked the Chairman of Committees:Whether he will list the occasions during 1998 when the Parliamentary Data and Video Network has been inaccessible to users, indicating the date, length of time and cause of the interruption to the service on each occasion. [HL2995]

The requested information is listed below. Occasions during weekends when the service was interrupted for maintenance which was notified in advance are not included.

DateService InterruptedDurationComments
20.7.98Malfunction with Fibre Distributed Data Interface (FDDI) bridge router in Palace50 mins
9.7.98Supervisor card at Norman Shaw South30 mins
17.6.98Citrix server L0l50 minsNo effect on users. Down for maintenance.
17. 6.98Citrix server L0250 minsNo effect on users. Server overloaded.
5.6.98Router problems affecting whole PDVN1 hr 15
4.6.98Router problems affecting whole PDVN50 mins
3.6.98Router problems2 hrs 30Buildings affected—Canon Row, Norman Shaw, Deans Yard.
2.6.98Router problems3 hrs 15
1.6.98Server PDVN60045 minsAffected users in Norman Shaw.
26.5.98Servers PDVN027, PDVN500 and FINANCE 013 hrsDue to flooding.
15.5.98Norman Shaw Dragon Switch30 minsAffected users in Norman Shaw buildings and remote users dialling in via PDVN603 and PDVN024.
14.5.98Problems logging on to Secondary Distribution Point (SDP)2015 minsAffected HoL— particularly 1st floor, west front and principal floor.
11.5.98Dragon Switch at Norman Shaw40 minsAffected users in Norman Shaw buildings and remote users dialling in via PDVN603 and PDVN024.
7.5.98Citrix servers25 minsAffected all Citrix users. Down for maintenance.
5.5.98Secondary Distribution Point 5 Supervisor Card3 hrsAffected users in POW (mainly Upper Committee Corridor south).
27.4.98Dragon Switch at Norman Shaw30 minsAffected users in Norman Shaw buildings and remote users dialling in via PDVN603 and PDVN024.
27.4.98Citrix server6 hrs 30Affected all Citrix users.
22.4.98Citrix server1 hr 45Affected all Citrix users.
14.4.98Router at Norman Shaw South1 hr 30Affected users in Norman Shaw buildings.
8.4.98Citrix server1 hr 15Affected all Citrix users.
2.4.98Citrix server2 hr 15Affected all Citrix users.
23.3.98Power cut at Canon Row6 hrsAffected all users at Cannon Row.

Date

Service Interrupted

Duration

Comments

19.3.98Server DNP01 due to power cut at 7 Millbank1 hrAffected users at Millbank and transfer of mail between Groupwise and Library email system.
3.3.98Server PDVN20250 mins
27.2.98Server PDVN0251 hrAffected all users who log on via PDVN025.
25.2.98Citrix server35 minsAffected all Citrix users.

Email & Internet Outages (January 1998 to date)

Date

Service Interrupted

Duration

Comments

14.5.98Netscape unavailable via Citrix30 minsAffected remote users only
14.4.98Netscape unavailable via Citrix15 minsAffected remote users only
8.4.98PDVN022 groupwise post office down20 minsAffected users whose post office is PDVN022
31.3.98External web pages not available30 mins
15.1.98External email5 hrs 10