To ask the Secretary of State for Defence what complaint process is available to RAF personnel who experience administrative errors in the payment of wages and salary; and how complaints under the process are dealt with. (84386)

Complaints from RAF personnel concerning payment of salary may be routed via mail, e-mail or fax to the Armed Forces Personnel Administration Agency (AFPAA), as set out in a customer care charter. Alternatively, a complaint may be raised via the Unit Personnel Services Flight who will pass it to AFPAA.

Each complaint is logged and given a unique reference number enabling it to be tracked, and an acknowledgement sent. The complaint is then passed to the appropriate operations area for investigation and response. Where the individual remains dissatisfied with the response, they are able to invoke the general formal RAF Redress to complaint procedure.