The Department for Work and Pensions publishes performance standards for local authorities who administer housing benefit and council tax benefit. The performance standards contain 19 performance measures for a range of activities such as average times for processing new benefit claims and levels of accuracy in the calculation of benefit entitlement.
The Department does not set specific targets for the performance measures but sets boundaries for levels of performance as follows:
Meeting minimum requirements
Not meeting minimum requirements
Performance against the measures is reported to the Department on a quarterly basis. A risk assessment of the data forms the basis for decisions on monitoring, addressing poor performance and inspection activity by the Benefit Fraud Inspectorate. In England, performance against the measures feeds into the comprehensive performance assessment.