Service standards in relation to processing of applications for further leave to remain and settlement in the United Kingdom are published on the UK Border Agency (UKBA) website at:
http://www.ukba.homeoffice.gov.uk/
UKBA staff work to these standards and managers report on these standards to Ministers on a regular basis. These standards are only applicable to applications made by those with valid leave at the time of the application.
Applicants receive an acknowledgment letter on receipt of their application which sets out the service standards. Information on processing times is also available to applicants on the UKBA website.
Information on the progress of cases is not provided routinely to applicants at each stage of the consideration process but applicants can contact the Agency for progress on their applications via the Immigration Enquiry Bureau (IEB) or by letter.