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NHS Direct: Operating Costs

Volume 481: debated on Tuesday 21 October 2008

To ask the Secretary of State for Health what the average cost to the public purse of a telephone call to NHS Direct was in each year since the service was established; and how many calls were made to NHS Direct in each such year. (228109)

The information requested is available from 2004-05 onwards, when NHS Direct was established as a national service. The information is available in the following table.

Total calls to the 0845 4647 service answered (Thousand)

Cost per call (£)

2004-05

5,368

22.61

2005-06

5,521

25.54

2006-07

5,009

25.49

2007-08

4,858

25.53