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Jobcentre Plus: Standards

Volume 492: debated on Thursday 21 May 2009

To ask the Secretary of State for Work and Pensions what assessment he has made of the performance of Jobcentre Plus in each (a) region and (b) Jobcentre Plus district against its customer service target for (i) timeliness, (ii) professionalism and (iii) information in each year since the target was launched, and in each of the last 24 months. (264237)

The information requested is not collated to Jobcentre Plus region and district level. It could only be provided at National level from April 2002 to March 2007 and at National and Jobcentre Plus Directorate level from April 2007. National level information is published in the Jobcentre Plus Annual Reports which are available in the Library.