4. What steps he is taking to improve the administration of civil service pensions. (900658)
We have reformed the delivery of civil service pensions by setting up MyCSP, which is part-owned by employees who administer the scheme. That will reduce costs and ultimately deliver a better service.
I am grateful to my right hon. Friend for his answer. I know from corresponding with him on numerous occasions that he is aware of certain problems with MyCSP, but I am still receiving letters from constituents who feel that they are being let down. Will he assure the House that every effort is being made to ensure that MyCSP offers a good service to those who rely on it for the administration of their pensions?
Yes, I am grateful to my hon. and learned Friend for bringing the matter to the House’s attention. Work is under way to improve the performance of MyCSP. There has been a year-on-year productivity improvement of it since it started in 2012, but there is much work to do to ensure that we get everybody’s pension administered in exactly the right way.
The problem is that these problems have been going on for a long time. I have written to Ministers over the past 12 months about problems with my constituents and only last week I had a constituent who was given a pension estimate that proved to be completely inaccurate. They had based their future plans on that estimate. May I ask the Minister again to try harder to ensure that we get this sorted out? It has been going on for far too long.
Yes, I agree that this needs to be sorted out. When we brought the delivery of civil service pensions from an external provider in 2010, there was a larger backlog than anticipated. That means that there is an awful lot of work to do, but we are pushing it through.