To ask the Chancellor of the Duchy of Lancaster what performance targets he has set for the Central Computer and Telecommunications Agency for 1997–98. [12166]

I have set the following key performance targets for the Central Computer and Telecommunications Agency for 1997–98:

• to break even on an accruals basis;
• to deliver CCTA services within voted provisions;
• to establish a baseline for operation within the CCTA customer charter;
• to secure savings which will result in a 5 per cent. reduction in the cost of supporting services in 1998–99;
• to achieve 85 per cent. of customers assessing satisfaction with CCTA services at levels one and two of a five-point scale.